Contact Phone Master Customer Service

Why should I report an Issue with Phone Master–Junk Clean Master?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shalltry Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I had also mailed you and properly posted the screenshot of those ads, so also check out my email and please fix it.At first this app is very good that i fell in love with ut as it does the job in a very good way👍💯 until it started to pop up LOT OF ADS everytime i did the optimization for my memory, battery and etc which annoys me in the first place👎please fix this issue cause I believe I am not the only person who disliked this kind of experience😪Terrible application.. everytime it shows more than 2 GB fake junk files.

2. It claims to boost the performance of your phone by clearing cache and deleting junk files, but it actually makes the phone slower.

3. But ever since i started using Phone Master app, all the junk files has been removed.

4. The app used to display how long the phone is going to charge, but not anymore...I open Data Saving Mode once for testing.

5. But previous version got a " Charging wallpaper" on lock screen & that's good i think it shows all info.

6. It works well but when I'm trying to turn it off, it still asking for some apps if I want to lift the data saving mode for particular apps even though I already turned off the mode.

7. I was wrong to use that feature.For some time now, my phone storage and memory has been a bane.

8. Even after paying for the premium version, the app still fails to improve the phone's performance.

9. Overall, this app is a waste of time and money.I used to love this app but the recent updates, instead of making improvements, removed some features that used to make the app worthy.

10. Please fix it!!! EDIT: now it works better, but it still removed some functions that were present on previous versions.App is going well.

11. I would never buy any device preloaded with phonemaster cleaner application.The app downgraded with the latest update.

1. Fix Phone Master Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Phone Master: Restarting the app will resolve most errors.
2. Update the Phone Master App. Here is how:
   1. On Android goto PlayStore » Search for "Phone Master" » Open Phone Master–Junk Clean Master » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Phone Master » click "UPDATE".
3. Clear Phone Master–Junk Clean Master app cache: Clearing cached data will force your app to retrieve the latest data directly from Phone Master servers.
   1. On Android, goto Settings » Apps » Select "Phone Master–Junk Clean Master" » click Storage » click "Clear Cache".
4. Check Phone Master app permissions. If any of these permissions required to use your device's features are disenabled, Phone Master might not work.
5. Uninstall and reinstall Phone Master. If nothing else has worked, completely uninstall Phone Master then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Phone Master not working

2. Fix Phone Master Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Phone Master be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Phone Master not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Phone Master may not be able to connect to the Internet when running in the background.