Contact Samsung Music Customer Service

Why should I report an Issue with Samsung Music?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For further inquiries about Samsung Music, please contact us via the following methods. (In order to use the "Contact us" feature, the Samsung Members app must be installed on the device.

2. Samsung Music is optimized for Samsung android device and provides a powerful music play functionality and the best user interface. 1.

3. The Samsung music shows recommendation of playlists from Spotify.

4. You can find Spotify recommendation music by Spotify tab and search Spotify music you’ll love. (The Spotify tab is only available in countries where Spotify is on service.

5. Below mandatory permission is required for basic features of Samsung Music.

6. Supports playback of various sound formats such as MP3, AAC, FLAC. (Supported file formats may vary depending on the device. 2.

7. Helps to effectively manage song lists by categories. 4.

8. Even if optional permission are denied, basic features may work properly. - Allows to control the player with voice commands which are listening, not recording.

1. Is there a way to fix this because 1500 songs are a lot to only hear the same songs play over and over.It will skip songs while it's in my pocket, I can't choose the order my songs play in, it'll play all of my songs when I just want to play from a playlist, I can't ascend/descend by artist, the same songs play on shuffle (1500 songs), and you can only choose to repeat the song or play in alphabetical order.

2. The music player that came with my LG phone doesn't show the albums in order and quits when it plays a few songs on shuffle.

3. When I attempt to play an album, it plays the first song, then abandons the album that I want to listen to, then plays some random sound on my phone.

4. The only problem I have is I have 2,014 songs, and when I play my favorites on shuffle, it plays the same song over at times.

5. The thing I'm having trouble with is when I try to play a playlist, it only plays one song over and over even though I've changed the setting to play all tracks.

6. But one thing that knocked it down a star from 5 (which in my eyes means perfect), is that it doesn't exactly handle the song artwork metadata correctly, 97% of songs having the same album art.

7. Can we please get an option to turn those other tabs off? Update: As of the most recent app update, it no longer plays wma files.Great functioning music player, phenomenal sound quality, and very easy to use.

8. The app adds random songs even though the settings are to play one song and stop.

9. I have over 1500 songs on my device, and every time I leave the app, my playlist starts over, not necessarily on the same song, but definitely on a song I have already heard minutes ago.

10. But it won't play consecutive songs in albums or playlists at all.

11. However, this player is unable to display album art cover on other music formats, like AAC.

1. Fix Samsung Music Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung Music: Restarting the app will resolve most errors.
2. Update the Samsung Music App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung Music" » Open Samsung Music » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Music » click "UPDATE".
3. Clear Samsung Music app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Music servers.
   1. On Android, goto Settings » Apps » Select "Samsung Music" » click Storage » click "Clear Cache".
4. Check Samsung Music app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Music might not work.
5. Uninstall and reinstall Samsung Music. If nothing else has worked, completely uninstall Samsung Music then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Music not working

2. Fix Samsung Music Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung Music be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung Music not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung Music may not be able to connect to the Internet when running in the background.