Published by Mary Kay, Inc. on Oct 18, 2023

Report an issue with Mary Kay Digital Showcase.
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Why should I report an Issue with Mary Kay Digital Showcase?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mary Kay, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Mary Kay Digital Showcase

1. These publications are intended for Mary Kay Independent Beauty Consultants and do not include materials designed for customers or consumers.

2. • Suite 13TM Tour Map to help you navigate the virtual world.

3. Publications change frequently, check the app for the latest issues and tools!

Mary Kay Digital Showcase Customer Insights

1. And love being a live example for other Beautiful Women.Just says that the Display size setting is incompatible, but this is a cell phone.

2. As soon as I tried to open the app I got a pop-up saying the app didn't have the current display size setting for my phone and it could behave unexpectedly.

3. It states there is a bug, so I need to know is it is my phone or the developer? When it does work I find it to be very helpful in my business.

4. The display doesn't work well, and the app brings up an error all the time that it will not work correctly with the phone.

5. Thank you MK for always thinking of us !The app refuses to open because it says it has a bug and I'm to wait until the developer updates it.

6. The whole purpose is to use it with the phone.had to uninstall the app to access everything, the digital flipchart is great.

7. Thank you Mary Kay for always being in the leading edge with wonderful products and technologies.

8. And on the login screen, it says my InTouch password is wrong, yet I can go to Chrome and login to InTouch just fine.

9. I tried sharing some of the discover your why from intouch which has more variety, but it doesn't allow me to.

10. Sometimes it may not act properly, but nothing that can't be fixed, is a there at your fingers tips.Love this app, it's soo helpful for my business in so many ways.

11. In all honesty, I absolutely LOVE being a Consultant.

Steps to Troubleshoot & Fix Mary Kay Digital Showcase Issues

1. Fix Mary Kay Digital Showcase Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mary Kay Digital Showcase: Restarting the app will resolve most errors.
  2. Update the Mary Kay Digital Showcase App. Here is how:
    1. On Android goto PlayStore » Search for "Mary Kay Digital Showcase" » Open Mary Kay Digital Showcase » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mary Kay Digital Showcase » click "UPDATE".
  3. Clear Mary Kay Digital Showcase app cache: Clearing cached data will force your app to retrieve the latest data directly from Mary Kay Digital Showcase servers.
    1. On Android, goto Settings » Apps » Select "Mary Kay Digital Showcase" » click Storage » click "Clear Cache".
  4. Check Mary Kay Digital Showcase app permissions. If any of these permissions required to use your device's features are disenabled, Mary Kay Digital Showcase might not work.
  5. Uninstall and reinstall Mary Kay Digital Showcase. If nothing else has worked, completely uninstall Mary Kay Digital Showcase then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mary Kay Digital Showcase not working


2. Fix Mary Kay Digital Showcase Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mary Kay Digital Showcase be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mary Kay Digital Showcase not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mary Kay Digital Showcase may not be able to connect to the Internet when running in the background.

Reported Issues