Contact Mary Kay Customer Service

Why chat with our AI Mary Kay Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Mary Kay.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Perhaps if one owns a cell phone camera stand and professional photography lighting equipment they might have a chance at getting all three factors functioning simultaneously.Have been playing around with this a few times.

2. It wouldn't work with my phone's front camera, so I tried holding it backwards and using a mirror to line up my face.

3. And then there were a couple of wrinkles that I actually DO have and it didnt pick up on thoseTried It a few times to see if I would get the same results, completely different results everytime regarding tone and wrinkles.

4. I hope the developers are able to adjust this app to be more user friendly.It has to scan a picture of your face.

5. Hoping the glitch gets working because it was a GREAT tool when I could use it.I did this 3 times and everytime I got very different results.

6. So you have to have a high resolution front-facing camera on your phone to use this.I had it downloaded and coached on it at our unit meeting.

7. I paid closest attention to the wrinkles section and the "wrinkles" that are highlighted dont even make sense.

8. When I turned my phone around, the green checkmarks disappeared and it didn't work.

9. Couldn't get the "proper lighting" on scan to work.

10. It took a minute for me to figure out that I had to touch each section to see the actual analysis, but was easy to navigate.

11. Would like to be able to redo this and see changes over time.You have to be in a well lit room to analyze your skin.

1. Fix Mary Kay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mary Kay: Restarting the app will resolve most errors.
2. Update the Mary Kay App. Here is how:
   1. On Android goto PlayStore » Search for "Mary Kay" » Open Mary Kay® Skin Analyzer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mary Kay » click "UPDATE".
3. Clear Mary Kay® Skin Analyzer app cache: Clearing cached data will force your app to retrieve the latest data directly from Mary Kay servers.
   1. On Android, goto Settings » Apps » Select "Mary Kay® Skin Analyzer" » click Storage » click "Clear Cache".
4. Check Mary Kay app permissions. If any of these permissions required to use your device's features are disenabled, Mary Kay might not work.
5. Uninstall and reinstall Mary Kay. If nothing else has worked, completely uninstall Mary Kay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mary Kay not working

2. Fix Mary Kay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mary Kay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mary Kay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mary Kay may not be able to connect to the Internet when running in the background.