Contact Scout Customer Service

Why should I report an Issue with Scout for Pet Owners?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PetMethod LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you're dog walking or pet sitting company isn't using Scout, have them visit us at to learn more!

2. The Scout for Pet Owners app is a companion application to the Scout platform.

3. It's been crafted specifically to allow Pet Owners to easily manage their appointments, view walk maps and photos from their walk and much more. • Know exactly what happened during your appointment using the super-friendly pet report card!

1. I use Scout for my dog walking business and also as a customer myself and absolutely love it! It gives me all of the perks and conveniences of larger companies (walk map, picture, check in/out times, option to tip, automated billing, etc) but with much better customer service from the app and much better service from the dog walking company using the app (this is true for my biz but also the types of companies that use Scout in general).

2. The design is so simple to use to make/edit/cancel appointments and I love that there's now a web app version!Easy to schedule one off appointments or blocks that recur at the same time every day, but annoying to schedule multiple at once.

3. My phone is broken for the next 2 weeks so looks like I'm just going with a different walker until then.This app is for pet owners whose pet sitters subscribe to the app for their business.

4. Also no way to log on with computer.

1. Fix Scout Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Scout: Restarting the app will resolve most errors.
2. Update the Scout App. Here is how:
   1. On Android goto PlayStore » Search for "Scout" » Open Scout for Pet Owners » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Scout » click "UPDATE".
3. Clear Scout for Pet Owners app cache: Clearing cached data will force your app to retrieve the latest data directly from Scout servers.
   1. On Android, goto Settings » Apps » Select "Scout for Pet Owners" » click Storage » click "Clear Cache".
4. Check Scout app permissions. If any of these permissions required to use your device's features are disenabled, Scout might not work.
5. Uninstall and reinstall Scout. If nothing else has worked, completely uninstall Scout then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Scout not working

2. Fix Scout Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Scout be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Scout not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Scout may not be able to connect to the Internet when running in the background.