Published by Scoompa on Nov 27, 2024

Report an issue with Scoompa Video.
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Why should I report an Issue with Scoompa Video: Slideshow Maker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Scoompa to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Scoompa Video: Slideshow Maker image 1 contact Scoompa Video: Slideshow Maker image 2

Scoompa Video Customer Insights

1. Thanks.Awesome!! You could add more than one photo on a slide, you could add text, gifs, stickers, different transitions, animate your text, add in music, do voice overs and for the most part it is free, you can save it to your gallery, adjust the time for your slides, add filters, easy to use.

2. But if you don't require any music for your slideshow project, Scoompa is fantastic in every other way!! ..Very impressed!I have searched through I bet 20 slideshow apps at least and this is by far the best one! I got the free 7 day trial to see if I liked it before I paid any money to keep all the features.

3. I also hope that I can pick all video options before composition because I need to turn off watermark and change from small/hq/standard size after it's made then wait for it to be made again.after purchasing the 4.99 for unlimited access, it does not save my video as i made it and that i previewed correctly in scoompa.

4. Only problem I have is that the background music options are a bit too loud, and drowns out your voice when you're speaking over it.

5. I like that I've been able to go back and edit or add music without having to redo the whole project.

6. You can sync music with your slideshow with ease it times it out perfectly to end right when your slideshow does.

7. I love using Scoompa!! ..Its a terrific slideshow tool.

8. I'm learning as I go, but find Scoompa pretty easy to navigate.I am currently deployed and I wanted to get something home to my wife for Valentine's Day.

9. Several other great qualities too! Definitely worth a try and worth the money if you keep it!I never give 5 stars.

10. once it is saved, it significantly cuts off clips throughout my video, and also plays them in reg speed, and slow motion, when i set for them to play in fast motion.

11. Have only made one slideshow, but it was easy.

Steps to Troubleshoot & Fix Scoompa Video Issues

1. Fix Scoompa Video Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Scoompa Video: Restarting the app will resolve most errors.
  2. Update the Scoompa Video App. Here is how:
    1. On Android goto PlayStore » Search for "Scoompa Video" » Open Scoompa Video: Slideshow Maker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Scoompa Video » click "UPDATE".
  3. Clear Scoompa Video: Slideshow Maker app cache: Clearing cached data will force your app to retrieve the latest data directly from Scoompa Video servers.
    1. On Android, goto Settings » Apps » Select "Scoompa Video: Slideshow Maker" » click Storage » click "Clear Cache".
  4. Check Scoompa Video app permissions. If any of these permissions required to use your device's features are disenabled, Scoompa Video might not work.
  5. Uninstall and reinstall Scoompa Video. If nothing else has worked, completely uninstall Scoompa Video then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Scoompa Video not working


2. Fix Scoompa Video Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Scoompa Video be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Scoompa Video not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Scoompa Video may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I downloaded the app but it doesn't work I try to set up an account but nothing loads for me to do so

    — by Jennifer 2 years ago

  • Dear Scoompa-Team,

    I prefere your app and it is amazing ! but I'm having problems with the offered payment methods via subscription (for a pro version). Now Klarna and Paypal told me that the problem is not its own mistake but from the manufactor, the problem is up to the manufacturer, so I have the question of whether you could set other payment methods (on account, for example)? I love your app, so that would make me really happy. Thank you and best regards. Lusina

    — by Lusina 2 years ago

  • Google took $11.99 out my account and you already have and I want my money back and cancel that alarm

    — by Frances D Lacey 2 years ago

  • I sing with scoompa for a year, and my video that i make stop after 1:41 minutes when I sent it to what's up. I made many long video before and it didn't happened until this time.I did everything I can to try to change it, but I think you have to fix this problem. please get back to me cause I've been working on this video for hours, and very upset by this.Thank you

    — by Michal 3 years ago