Contact EcoStruxure IT Customer Service

Why should I report an Issue with EcoStruxure IT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Schneider Electric SE to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Saw afterwards in the comments that for basic functionalitly like you get arruba switches you need to pay using apc? I should have just stuck with my powerwalkers and raspberries.I like this application, or rather I liked it before version 1.1.16. But starting from version 1.1.16 developers have removed the possibility of viewing sensor graphics (1 hour, 24 hours and 8 days) for non premium support devices.

2. Did they outsource their app developers? Because the quality of this app is getting worse and worse with every update.My website credentials don't work here and the website version does not validate the UPS that I'm trying to add.

3. I.e. from release to release it is, first of all, a good application, more and more loses its free functions and more and more gets only paid functions.

4. please fix this issue and overall good.Digital Monitoring Any time from Any where...One of the fail safe control measure for critical systemsVersion 3.0.3 is not working.

5. Even though I have a good photo of the IDs.I downloaded the app, tried to log in after creating my online account and now I am Stuck.

6. They upgraded the app but it now won't load if you use SSO because they need to upgrade their backend systems.

7. This, of course, is not happy at all :-(.if any alarm generated in device then sound of alert not received in app.

8. Still can't open after any 3.0.3x version upgrade.

9. They removed a lot of the features from the app so youre forced to pay for that service that used to be free with the app.

10. And now with the newest app update, the app is stuck at LOADING.

11. Told the rest of my team not to upgrade.

1. Fix EcoStruxure IT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EcoStruxure IT: Restarting the app will resolve most errors.
2. Update the EcoStruxure IT App. Here is how:
   1. On Android goto PlayStore » Search for "EcoStruxure IT" » Open EcoStruxure IT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EcoStruxure IT » click "UPDATE".
3. Clear EcoStruxure IT app cache: Clearing cached data will force your app to retrieve the latest data directly from EcoStruxure IT servers.
   1. On Android, goto Settings » Apps » Select "EcoStruxure IT" » click Storage » click "Clear Cache".
4. Check EcoStruxure IT app permissions. If any of these permissions required to use your device's features are disenabled, EcoStruxure IT might not work.
5. Uninstall and reinstall EcoStruxure IT. If nothing else has worked, completely uninstall EcoStruxure IT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EcoStruxure IT not working

2. Fix EcoStruxure IT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EcoStruxure IT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EcoStruxure IT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EcoStruxure IT may not be able to connect to the Internet when running in the background.