Contact Scan Tickets Customer Service

Why should I report an Issue with Scan Tickets?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ticketscanner to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Scan the QR code on e-Tickets to check-in visitors for your event.

2. Scan Tickets app turns any smartphone into a Ticketscanner.

3. Login details for the app can be found in the dashboard of your ticket service provider. - Use visitor lists to lookup and manually check-in visitors.

1. It was installed and ran straight away and the login prompt is the first thing to appear.

2. Installed it Ran it Login box has appeared and I can't proceed.

3. Thought I would try this but I'm stuck now.

4. I haven't set any passwords or done anything at all.

1. Fix Scan Tickets Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Scan Tickets: Restarting the app will resolve most errors.
2. Update the Scan Tickets App. Here is how:
   1. On Android goto PlayStore » Search for "Scan Tickets" » Open Scan Tickets » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Scan Tickets » click "UPDATE".
3. Clear Scan Tickets app cache: Clearing cached data will force your app to retrieve the latest data directly from Scan Tickets servers.
   1. On Android, goto Settings » Apps » Select "Scan Tickets" » click Storage » click "Clear Cache".
4. Check Scan Tickets app permissions. If any of these permissions required to use your device's features are disenabled, Scan Tickets might not work.
5. Uninstall and reinstall Scan Tickets. If nothing else has worked, completely uninstall Scan Tickets then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Scan Tickets not working

2. Fix Scan Tickets Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Scan Tickets be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Scan Tickets not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Scan Tickets may not be able to connect to the Internet when running in the background.