Contact Samsung Smart Home Customer Service

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1. Avoid Samsung "smart" appliances and electronics, the apps are a disaster and it's a waste of money if you want to actually be able to use an app to do anything....constantly wants me to setup my washing machine, sends me notifications from the machine so it is connected but always says disconnected and never allows me to interact with the machine unless I re-setup the machine, which lasts just one wash then back to failing.

2. There is a text input field to enter AP name (Wifi name) but when trying to enter text, it just goes in auto search mode and displays "Searching for AP" and never comes out of it.Samsung tech writers and app developers fail miserably in the instructions.

3. Then at least you wouldn't have to waste time figuring your device is incompatible, because like their own devices, Samsung can't be bothered to keep their software current.

4. Uninstall Looks like Smart Things is the new Samsung's Smarts, it added my AC on its own in no time! (based on location?).

5. I have a Samsung washer and a dryer and had such a hard time going through the initial setup.

6. This could be avoided if Samsung simply prevented the app from being installed by devices running late versions of Android on the Play Store.

7. It would seem that testing and quality control are problems now for Samsung!I just bought a smart oven.

8. Non functional! Like a few others noted... when I try to add a device, it asks me to log in again, then it returns a text string that includes "signInSuccess", but doesn't do anything! Tried everything at this point.

9. Thus, it basically had 100% control of your phone! All it really needs is Bluetooth; why not just defeature the app if the customer doesn't want all that other access enabled?Not supported any longer.

10. Bought Samsung AC bc it had an app and we wanted the ability to turn it on and off remotely, but after a few months the app completely stopped working and won't even open, just crashes.

11. If you have a current Android device the WiFi setup flat out will not work.

1. Fix Samsung Smart Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung Smart Home: Restarting the app will resolve most errors.
2. Update the Samsung Smart Home App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung Smart Home" » Open Samsung Smart Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Smart Home » click "UPDATE".
3. Clear Samsung Smart Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Smart Home servers.
   1. On Android, goto Settings » Apps » Select "Samsung Smart Home" » click Storage » click "Clear Cache".
4. Check Samsung Smart Home app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Smart Home might not work.
5. Uninstall and reinstall Samsung Smart Home. If nothing else has worked, completely uninstall Samsung Smart Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Smart Home not working

2. Fix Samsung Smart Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung Smart Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung Smart Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung Smart Home may not be able to connect to the Internet when running in the background.