Contact Device Care Customer Service

Why should I report an Issue with Device Care?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The intuitive screen layout and interactions help the user check the condition of their device at a single glance and maintain their smartphone easily without expert knowledge, as it enables them to take prompt actions if problems, such as malware (viruses, spyware), arise.

2. For a more pleasant experience while using your Galaxy smartphone, try the "Device Care" app by Samsung Electronics.

3. With the "Device Care" app, anyone can easily keep their smartphone in good condition.

4. App updates via the Google Play store are only available on some devices. - Offers two widget types for customer convenience.

5. Some Galaxy devices may not support some of the features outlined below.

6. You can still use the app's basic functions without allowing the optional permissions.

1. It's horrifying to think that, I believe, that those pics were really only a location description so, the pics are likely redistributed back into the locations they came from up to 10 years ago!!!The app keeps sending a notification when the battery is low, but it pauses the wireless charge to tell me that it's low! I cannot force stop or turn off the notification, so it keeps pausing the charge and increasing the amount of time it takes to get my phone battery charged up.

2. One for removing important documents and one for not being able to see and select what's being removed.The darn thing sends alerts telling me apps are scheduled for deep sleep.

3. This is very frustrating, and I would uninstall it if I wasn't sure it wouldn't cause a phone issue.If you work on files within the phone, creat folders, etc, do not trust this app's recommendations for "unnecessary files." It will delete data files that you don't want deleted.

4. Every day, several times a day, the app will keep pestering you with notifications about apps using battery power or data in the background, despite certain apps having been given explicit permission allowing that.

5. Easier to manage the files myself in the first place.Samsung store says it's not compatible with my device , yet won't let me remove it and it doesn't do what it says it will do.

6. And no it doesn't Detects malware (viruses, spyware) or provide real-time protection for smartphones; it just does this little thing and puts a :-)Best app.

7. When u TURN ON this mode, for when someone else has your phone, like to be repaired, the phone hides EVERYTHING on ur phone (xcept pre-installed apps) so it can't be accessed.

8. This app is not using much battery at all, and the reason listed says "for sending too many notifications", but it sends none at all.

9. Since this app seems to minimally help with my ridiculous battery drain, please fix!Can't turn off notifications! This is highly annoying.

10. When you click on the gear to the right of the notification, the option is grayed out, stating "notifications for this app cannot be turned off".

11. Secondly, even though I am putting some apps to sleep, it does not seem to be working.

1. Fix Device Care Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Device Care: Restarting the app will resolve most errors.
2. Update the Device Care App. Here is how:
   1. On Android goto PlayStore » Search for "Device Care" » Open Device Care » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Device Care » click "UPDATE".
3. Clear Device Care app cache: Clearing cached data will force your app to retrieve the latest data directly from Device Care servers.
   1. On Android, goto Settings » Apps » Select "Device Care" » click Storage » click "Clear Cache".
4. Check Device Care app permissions. If any of these permissions required to use your device's features are disenabled, Device Care might not work.
5. Uninstall and reinstall Device Care. If nothing else has worked, completely uninstall Device Care then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Device Care not working

2. Fix Device Care Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Device Care be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Device Care not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Device Care may not be able to connect to the Internet when running in the background.