Published by Harry's International Pte Ltd on Jul 17, 2024

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Why should I report an Issue with Harry's SG?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Harry's International Pte Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Harry's SG

1. Your Harry’s adventure has just gotten even more stylish, with this all-in-one mobile app that makes enjoying rewards a breeze.

2. Finding the nearest Harry’s outlet or our Live Screening matches is now a breeze.

3. Not only can you discover exclusive privileges and redeem them on the go, your next Harry’s transaction can also be free!

4. Register now and you will get first-hand information on members-only benefits and sneak peeks into upcoming events.

5. Now you don’t have to worry about leaving your membership card at home!

6. The Harry’s app is applicable at all participating Harry’s Singapore outlets except Changi Airport.

Harry's SG Customer Insights

1. If a specific other than the obvious phone number format is needed how about setting up the field to automatically put the numbers entered into that format? or better yet give the user a sample format to mimicI signed up online and then downloaded the app.

2. In essence, the app doesn't work.Tried to register but when I put in my cell number the 6 digit code does not get forwarded to my cell.

3. Does not matter how you out a phone number in, keeps indicating wrong format.

4. Forces me to enter a mobile number but keeps giving me an "Invalid...format" error.

5. Always locked out and asked for my phone number, and then no passwords are sms to my phone for the longest time.

6. Deleting this app.Does the app only work in Singapore? When the app is turned on its just showing loading (round circles) and does not load anything else.

7. Does not seem to recognize anything about the account I created on line.

8. Installed/uninstalled multiple times and the same issue persists.Cannot work all the time.

9. Useless people hired to write and maintenence of the app.would have been great if I could set up my account.

10. Cant put a Canadian postal code in.

11. Through the app, it doesn't recognize my password and I can't sign up through the app.

Steps to Troubleshoot & Fix Harry's SG Issues

1. Fix Harry's SG Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Harry's SG: Restarting the app will resolve most errors.
  2. Update the Harry's SG App. Here is how:
    1. On Android goto PlayStore » Search for "Harry's SG" » Open Harry's SG » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Harry's SG » click "UPDATE".
  3. Clear Harry's SG app cache: Clearing cached data will force your app to retrieve the latest data directly from Harry's SG servers.
    1. On Android, goto Settings » Apps » Select "Harry's SG" » click Storage » click "Clear Cache".
  4. Check Harry's SG app permissions. If any of these permissions required to use your device's features are disenabled, Harry's SG might not work.
  5. Uninstall and reinstall Harry's SG. If nothing else has worked, completely uninstall Harry's SG then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Harry's SG not working


2. Fix Harry's SG Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Harry's SG be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Harry's SG not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Harry's SG may not be able to connect to the Internet when running in the background.

Reported Issues