Contact RideMovi Customer Service

Why should I report an Issue with RideMovi - Moving Your Life?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IDRI BK SRL to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. RideMovi is a sustainable transportation system and combines unique design, smart lock system and smartphone app to provide convenient access to bikes, e-bikes and e-scooters when and where you need it the most.

2. Note that some cities have special parking regulations and require parking the bikes in parking zones or public bike racks that are displayed in the app.

3. Sign up for free in one minute and ride your city with the coolest newly arrived RideMovi Bikes, electric Bikes and electric scooters!

4. Improve your lifestyle and move in a healthy, fun and sustainable way in more than 24 cities in Europe (Milan, Florence, Venice, Bologna, Turin, Padova, Barcelona among many others).

5. Our station-free mobility system is solving the short distance connectivity problem in cities and contributing in making our cities a better place to live with no CO2 emissions.

6. The largest fleet of shared bikes, e-bikes and e-scooters with electrical assistance is available for you spread around the town.

7. You can pay per ride or purchase special passes with great discounts available in our app. 1. 3.

8. PARK responsibly inside the operational area and LOCK your vehicle by ending the ride on your app.

9. Do you want to bring RideMovi to your city?

10. Get directly to your destination in a fast and convenient way and for the fraction of the cost of a taxi.

11. Visit our website and follow our social media @ridemovi for the latest news and promotions.

1. Deadly! There is a button for reporting bike failures, but I wouldn't bother trying them again as it took way longer than walking or getting a taxi to find a bike that wasn't out-of-service - plus its hard to use a button in the app if the handlebar breaks off and the phone - or worse, your head - gets smashed in as a result.Guys, if you're going to fine for "illegal parking" by default when I don't take a photo of the (legally parked) bike, you could at least send a notification or let me know the next time I open the app, instead of waiting for me to inspect my trips later on.

2. To the developers, please check Bolt, Lime, Tier, Nextbike or basically any other bike sharing app in Europe on how to make it right.We bought an unlimited pass and it implies wrong expectations.

3. Dropped 2 stars for this.The bike system is convenient when the bikes are functional, but unfortunately it's sometimes impossible to know before paying to begin the ride.

4. Zones where parking was allowed was not explained at beginning so we rode to a spot out of zone and could not "pause" our trip while visiting a spot we wanted to see (after paying for an all day pass).

5. The app also crashed each time I stop a ride around the moment I'm prompted to submit a picture.Was using this service while traveling in Padova and Bologna.

6. Use another bike company.Tried 15 bikes all ahowing available on the map, but out-of-service when actually activated.

7. Very odd.First experience the app just crashed out leaving me unable to end ride.

8. I've done a couple rides and have always been charged about twice as much on my card as the ride valuation shown within the app.

9. Also, I don't understand why the instructions regarding parking fines and the "mandatory photo" are only available in Italian, when the rest of the app is translated to English.

10. I found two bikes not in the location shown on the map, no way to report the error, that was annoying.

11. Towards the end of my first day I'm getting an error that my wallet has reached the upper limit and I can't add money or use the service now.

1. Fix RideMovi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RideMovi: Restarting the app will resolve most errors.
2. Update the RideMovi App. Here is how:
   1. On Android goto PlayStore » Search for "RideMovi" » Open RideMovi - Moving Your Life » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RideMovi » click "UPDATE".
3. Clear RideMovi - Moving Your Life app cache: Clearing cached data will force your app to retrieve the latest data directly from RideMovi servers.
   1. On Android, goto Settings » Apps » Select "RideMovi - Moving Your Life" » click Storage » click "Clear Cache".
4. Check RideMovi app permissions. If any of these permissions required to use your device's features are disenabled, RideMovi might not work.
5. Uninstall and reinstall RideMovi. If nothing else has worked, completely uninstall RideMovi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RideMovi not working

2. Fix RideMovi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RideMovi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RideMovi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RideMovi may not be able to connect to the Internet when running in the background.