Published by Ricoh Co., Ltd. on Aug 21, 2024

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Why should I report an Issue with RICOH360 Tours?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ricoh Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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RICOH360 Tours Customer Insights

1. Lagging, freezing, crashing, and I'm paying over £45 a month for this! Eating up far too much of my time, soon as I find something more suitable then I'll be cancelling my subscription thanks to this dogsh!t appWorks great limited in features compared to others but the updates have made this a keeper.

2. As a real estate agent I can't have that kind of performanceHas been a solid experience throughout my usage, but I miss the offline functionality(local network) as some locations I shoot are far from an internet connection before use which has become an added hassle when I use it now.

3. Just used it yesterday to do a tour for another property and I could not get the app to work it kept hanging photos did not upload, what should have taken 15 minutes max took me almost an hour and I finally gave up.

4. Drop the price of software or fix the app.Tours take twice as long now because I have to tell the app to take the picture with the theta camera every photos.

5. Wifi issues Killing the platform, You would think a tech company of this size that relys on the camera connecting to the phone or tablet via wifi would have the best terminology available.

6. It freezes, won't connect, won't upload, crashes... It was fine the last time I used it, around June 20, 2020 and now it is an embarassment to me in front of clients.

7. I can connect to zillor and matterport in seconds and the theta apps connecting to the it own camera is a massive failure.

8. You will pull your hair out with this app! AVOID!This has to be the WORST app I've ever used, taking me half an our or more sometimes to just do the pathways for a 3 bedroom property, as for the larger properties? I'm having to allow over an hour just for them!.

9. I will contact customer support tomorrow but I needed this to work today.Once again updated and still the absolute worst.

10. I just wish you could just buy the software instead of renewing every year.App USED to work great.

11. Awful! I got this camera in December and everything worked great.

Steps to Troubleshoot & Fix RICOH360 Tours Issues

1. Fix RICOH360 Tours Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart RICOH360 Tours: Restarting the app will resolve most errors.
  2. Update the RICOH360 Tours App. Here is how:
    1. On Android goto PlayStore » Search for "RICOH360 Tours" » Open RICOH360 Tours » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RICOH360 Tours » click "UPDATE".
  3. Clear RICOH360 Tours app cache: Clearing cached data will force your app to retrieve the latest data directly from RICOH360 Tours servers.
    1. On Android, goto Settings » Apps » Select "RICOH360 Tours" » click Storage » click "Clear Cache".
  4. Check RICOH360 Tours app permissions. If any of these permissions required to use your device's features are disenabled, RICOH360 Tours might not work.
  5. Uninstall and reinstall RICOH360 Tours. If nothing else has worked, completely uninstall RICOH360 Tours then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing RICOH360 Tours not working


2. Fix RICOH360 Tours Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make RICOH360 Tours be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to RICOH360 Tours not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, RICOH360 Tours may not be able to connect to the Internet when running in the background.

Reported Issues