Contact Rollei SafetyCam Customer Service

Why should I report an Issue with Rollei SafetyCam?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rollei GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After 2 years in use, 1 star less because: - I have 6-8 of them and some lose the wireless connection after a few days and they have to be shut down and restarted to regain their connection; this means no one home to restart them => possibility to get pictures from them is lost! - because a remote connection to them just works (actually nice) without any port forwarding in the house router, I have privacy concerns, just because it works without any port forwarding in the router.

2. mic and loudspeaker not usableViewing stream crashes app on Android 10Thanks! Fixed bugs I reported!Rollie Safety Cam, mijn aanbeling niet kopenBad connectionConnection to cameras has been horrible lately.

3. At home on the same WiFi it works, but on 4G it's alnost always an error to connect.

4. Keep getting alarms but can't check the live feed.

5. Not changed anything in my home network or internet.Very slow.

6. Otherwise OK.very slow and delayed reaction.

7. Hard to manuever cameras through app.

8. Always wowkef perfectly before.

1. Fix Rollei SafetyCam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rollei SafetyCam: Restarting the app will resolve most errors.
2. Update the Rollei SafetyCam App. Here is how:
   1. On Android goto PlayStore » Search for "Rollei SafetyCam" » Open Rollei SafetyCam » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rollei SafetyCam » click "UPDATE".
3. Clear Rollei SafetyCam app cache: Clearing cached data will force your app to retrieve the latest data directly from Rollei SafetyCam servers.
   1. On Android, goto Settings » Apps » Select "Rollei SafetyCam" » click Storage » click "Clear Cache".
4. Check Rollei SafetyCam app permissions. If any of these permissions required to use your device's features are disenabled, Rollei SafetyCam might not work.
5. Uninstall and reinstall Rollei SafetyCam. If nothing else has worked, completely uninstall Rollei SafetyCam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rollei SafetyCam not working

2. Fix Rollei SafetyCam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rollei SafetyCam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rollei SafetyCam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rollei SafetyCam may not be able to connect to the Internet when running in the background.