Contact Razer Controller Customer Service

Why should I report an Issue with Razer Controller?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Razer Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customize your Wolverine V2 Pro & other Razer Controllers with this easy to use mobile app that allows you to configure your controller’s button mappings, vibration and chroma settings in the onboard and cloud profiles.

1. The app does not reconnect to the controller, each time you need to add a new controller and go though the entire setup process; will Razor patch the app or just keep ignoring us and keep it like this??? It's a $200 "E-sport" controller (50% of a new PS4) and I think it's not asked to much to ship it with a solid working app to programm it.I love the feel of the controller and perfer this over Scuf.

2. App doesn't seem to want to find the controller after the initial setup, so I've had to reinstall the app every time I want to reconfigure the M buttons to get the balance right in game.

3. Since this is about the app and not the controller itself 0/10 does not connect to paired controller after first pairing meaning I have to add the new controller every time I wanted to change any of the 6 buttons that are allowed to change.

4. I haven't been able to connect my controller to reconfigure the mappings, luckily for the games I play where I utilise the controller I can already remap the buttons to suit my needs.

5. But in games like Destiny where I have to press L1+R1 for my Super, it would be beneficial to move that to one of the shoulder buttons.Works great for my Raiju TE.. I use the controller on PC.

6. So before you search if any other buttons can be changed, no only the 6 added buttons can be assigned and no you can not unassign buttons being the huge reason to get a $250 controller.

7. Why couldn't Razer just have made a PC/Mac app or allow a wired connection.Ive already had the problem of the app not wanting to connect to my controller and I've barely had it for two hours, but if you connect it as a new device it seems to work.

8. It is a shame it doesn't work, would be nice if it did or the controller utilised an electronic remapping button like that of Scuff's.

9. The phone can charge the controller and can detect it via Bluetooth but the controller will not connect to this app, even when I make the configure button blink its blue light.

10. When the app connects to the controller its very simple to configure but after connecting to my phone the first few times, it will not connect.

11. I suffered the drifting issue but registered the controller to my PS4 via Blutooth and that seemed to stop that issue.

1. Fix Razer Controller Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Razer Controller: Restarting the app will resolve most errors.
2. Update the Razer Controller App. Here is how:
   1. On Android goto PlayStore » Search for "Razer Controller" » Open Razer Controller » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Razer Controller » click "UPDATE".
3. Clear Razer Controller app cache: Clearing cached data will force your app to retrieve the latest data directly from Razer Controller servers.
   1. On Android, goto Settings » Apps » Select "Razer Controller" » click Storage » click "Clear Cache".
4. Check Razer Controller app permissions. If any of these permissions required to use your device's features are disenabled, Razer Controller might not work.
5. Uninstall and reinstall Razer Controller. If nothing else has worked, completely uninstall Razer Controller then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Razer Controller not working

2. Fix Razer Controller Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Razer Controller be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Razer Controller not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Razer Controller may not be able to connect to the Internet when running in the background.