Contact pocket MIDI Controller Customer Service

Why should I report an Issue with pocket MIDI Controller?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Touchstone to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Setting the max/min values would be nice too.Very good app am working with reaper DAW and it works really well but I would like the application to be able to rotate the screen because, for example, it would be more convenient for me to use it with the USB port on the left side instead of on the right side because the cable would not bother me A great option would also be the ability to change the colors of individual pads to personalize them I will only modify the casing so that the phone is skewed and non-slip and I can create comfortablyLove the app! It's really useful to test my MIDI applocation when I don't have controllers with me.

2. 👏🏽I purchased this app with the idea in mind to use with Cubasis 3.. I've adjusted my settings on my tablet to be able to use midi over usb even bought 2 different otg adapters to see if that would work and it hasn't not one bit.. each time I've tried to use this app it keeps telling me I don't have a good midi connection regardless of what adapter I use.. please either provide a solution or refund my money.. thank youNeed to purchase just to test? I was looking for an XY controller & saw this app and thought great so gave it ago.

3. I'm bummed because the user interface looks really good and has the control surfaces I want.S21 snapdragon user here> what a lovely UI in terms of its looks, but it is unfortunate that the App doesn't seem to allow standard midi to send to all 16 channels.

4. Besides when it was working for a few minutes, the 6 faders in one screen were not working appropriately, and BE AWARE, there is no way of asking a refund between the first 2 hours established by the Play Store :(The GREATEST app I've come across, amazing developers! We need more customisation available, such as colour schemes, labelling, vibration feedback.

5. Tried really hard but couldn't get it to work with my hardware (Samsung Note 8, Android 9, Roland UM-ONE USB to MIDI adapter, Kawai ES-110 keyboard).

6. Meaning the phone stopped working as a Midi device, tested with different cables with the same result on a Samsung Galaxy Note 8.

7. Is it possible via this app?After 10 minutes of testing this app on Bitwig, it throws a message saying "Please connect a valid Midi receiver through the MIDI port on your device".

8. Tried to access settings in app to see what was happening & assign different cc events to X and Y but you have to pay to access this, so I've no idea if it will work without paying to upgrade first.

9. If it does, then great, but there is no documentation besides how to get usb midi working and how to enable it in the DAW.

10. But worse though are weird UI bugs like the MPE settings overlay not going away after save and close.App works good! It would be nice to have pitchbend as a selectable option in the X y pad.

11. Though, it completely freeze my phone (Samsung S8) every time I unplug the USB cable before terminating the app manually :( I am also looking for a way to emulate a sustain pedal.

1. Fix pocket MIDI Controller Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart pocket MIDI Controller: Restarting the app will resolve most errors.
2. Update the pocket MIDI Controller App. Here is how:
   1. On Android goto PlayStore » Search for "pocket MIDI Controller" » Open pocket MIDI Controller » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for pocket MIDI Controller » click "UPDATE".
3. Clear pocket MIDI Controller app cache: Clearing cached data will force your app to retrieve the latest data directly from pocket MIDI Controller servers.
   1. On Android, goto Settings » Apps » Select "pocket MIDI Controller" » click Storage » click "Clear Cache".
4. Check pocket MIDI Controller app permissions. If any of these permissions required to use your device's features are disenabled, pocket MIDI Controller might not work.
5. Uninstall and reinstall pocket MIDI Controller. If nothing else has worked, completely uninstall pocket MIDI Controller then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing pocket MIDI Controller not working

2. Fix pocket MIDI Controller Server issues & Internet Connection

1. Check network connection: An unstable Internet will make pocket MIDI Controller be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to pocket MIDI Controller not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, pocket MIDI Controller may not be able to connect to the Internet when running in the background.