Published by Razer Inc. on Feb 1, 2024

contact Razer Cortex Games: Rewards Chat with our AI-based Razer Cortex Games Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Razer Cortex Games?



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Why chat with our AI Razer Cortex Games Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. You used to be able to stack your silver, now they take some away some of it after a certain amount of time, which makes it unenjoyable for me.Great app when it works but it hasn't been working since July 14th.

2. What I assume is the gaming mode button now makes absolutely no sense in regards to its three positions...is it off? Is it one? What's the third position? Love the landscape mode, but the play tab needs some rethinking.Love the app and I think the rewards program is a cool idea.

3. Overall the app is great this is just one issue I wish was fixed.The 200 silver paid to play options are no longer available.

4. I have tried reinstalling and login out then logging in again, but the issue persists.Pretty good, I keep all my settings lowered and only maximize them when I use that specific app but it's a little tedious so maybe like a max/min setting button next to each app in the list of apps or something to make switching between the two easier.

5. This is really cool! I love having everything in one place, and the ability to tweak performance for my games is great.

6. I feel I and likely others have lost a lot of silver in these recent days due to this issue.

7. Also maybe make it where the video quality changes with the settings slider bar because it's annoying to lower everything and then go back and lower the quality.Wasn't bad when it first launched but over the years they've added more features, which I didn't like.

8. The only hang up thus far is after the last couple updates its had, it hasnt reset the silver every 24 hours as the original description and current verbiage states as well.

9. Was able to access cortex games once, but now I get an error message every time.

10. If your developers would be able to fix this issue that would be great.

11. The paid to play feature is cool, but I hope they either expand or frequently rotate the selection.

Steps to Troubleshoot & Fix Razer Cortex Games Issues

1. Fix Razer Cortex Games Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Razer Cortex Games: Restarting the app will resolve most errors.
  2. Update the Razer Cortex Games App. Here is how:
    1. On Android goto PlayStore » Search for "Razer Cortex Games" » Open Razer Cortex Games: Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Razer Cortex Games » click "UPDATE".
  3. Clear Razer Cortex Games: Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from Razer Cortex Games servers.
    1. On Android, goto Settings » Apps » Select "Razer Cortex Games: Rewards" » click Storage » click "Clear Cache".
  4. Check Razer Cortex Games app permissions. If any of these permissions required to use your device's features are disenabled, Razer Cortex Games might not work.
  5. Uninstall and reinstall Razer Cortex Games. If nothing else has worked, completely uninstall Razer Cortex Games then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Razer Cortex Games not working


2. Fix Razer Cortex Games Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Razer Cortex Games be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Razer Cortex Games not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Razer Cortex Games may not be able to connect to the Internet when running in the background.

Reported Issues

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