Contact Razer Sila Customer Service

Why should I report an Issue with Razer Sila?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Razer Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get your Razer Sila router up and running in minutes.

2. Manage your entire network and access advanced features such as Razer FasTrack, Gaming Mode, Guest networks, Parental controls and a whole lot more.

1. Never should have bought this device but given how much I spent at the time, I'm stuck with it.This app no longer works at all... Just after logon it halts on a green screen and says it cannot contact sila servers.....!!!- how do I manage it with just the web interface? It does not work to manage the aspects that were controllable with this app... Upgrade you firmware so I can manage it effectively or put yr servers back online - this is the most ludicrous situation I've seen with any hardware... If I could give you guys less than 1 star for this I wouldWhen it works, it's excellent.

2. For example, when trying to look at the device list, the app says you aren't connected to the wifi...Terrible mesh router.

3. I set the time for it to turn off and it just sits and grinds, and then says there's an error.App needs work.

4. My modem is up and working without issue and I can still access the setup via the web, but I shouldn't have to reset the whole thing to make this app work.

5. Will just use web UI for now.App is fine.... 1 router is great but mesh is horrible.

6. Distance between mesh 4 metres straight with no walls whatsoever but saying mesh connection quality only acceptable.

7. I have 2 and it's mesh network was not able to cover 147sqm of my appartment.

8. App doesn't work right and suffers from totally random crashing.

9. Had to reinstall to get it to work consistently and now, and even with that many of the fields are broken.

10. Only useful when I want to restart my router remotely.

11. CS has no clue and can not answer any question about the router.Not that helpful.

1. Fix Razer Sila Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Razer Sila: Restarting the app will resolve most errors.
2. Update the Razer Sila App. Here is how:
   1. On Android goto PlayStore » Search for "Razer Sila" » Open Razer Sila » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Razer Sila » click "UPDATE".
3. Clear Razer Sila app cache: Clearing cached data will force your app to retrieve the latest data directly from Razer Sila servers.
   1. On Android, goto Settings » Apps » Select "Razer Sila" » click Storage » click "Clear Cache".
4. Check Razer Sila app permissions. If any of these permissions required to use your device's features are disenabled, Razer Sila might not work.
5. Uninstall and reinstall Razer Sila. If nothing else has worked, completely uninstall Razer Sila then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Razer Sila not working

2. Fix Razer Sila Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Razer Sila be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Razer Sila not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Razer Sila may not be able to connect to the Internet when running in the background.