Contact myIM3 Customer Service

Why should I report an Issue with myIM3: Data Plan & Buy Package?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Indosat Ooredoo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy secure and easy payment options to buy credit, free internet packages, data quotas, or pay your postpaid bills through myIM3 app.

2. It's not just about buying credit or checking data packages, myIM3 keeps the perks coming with exclusive promos like Flash Sales and other exciting deals.

3. Bring in extra with up to 3. 75GB more by joining the Member Get Member program and invite your friends to install the myIM3 app. Easy, right?

4. Indira will provide solutions and share various information you need about the myIM3 app and other IM3 products.

5. Enjoy prize-winning games, movies, online TV, news, and podcasts all within the myIM3 app.

6. Beyond being your go-to for telecommunication needs, myIM3 is your gateway to a world of captivating lifestyle content.

7. Unlock a world of convenience right at your fingertips with myIM3 app.

8. Enjoy savings with shopping vouchers and discounts from your favorite merchants every day!

9. Exchange IMPoin for discounts on a variety of products, from fashion and beauty to gadgets, travel, and more!

10. Climb to the top rank by conquering various exciting missions and get ready to get special rewards every month.

11. Grab them for free on myIM3!

1. Also, no option to switch between subscription packages and no option to turn off/on automatic renewal.it was fine till i reset my phone, i cant login anymore bcs whenever i try to login the otp wont be send to me I've tried to contact customer but no response so bad i cant check my internet for a weeks till nowAlways some signal issues, meanwhile i'm using their service data to open the app or straight up using wifi, trying to use "contact via WhatsApp" and it keeps saying that i dont have that app installed, but i did? Please fix this issue, i just want to check my info, dont make it harder.The app crashed a few times while I was purchasing a package, making it difficult to purchase the desired package.

2. Now I have to fill my credit first so that I could purchase data package INSTEAD of directly purchasing data package using virtual account payment method.

3. After postpaid supposedly improvement on 16 - 17 June 2023, i am once again having trouble even after was a notification everything's back to normal My limit was suddenly changed to 0, and i cant buy any package at all, including using bonus points from IM3.

4. I can say that more than half of the time I spent opening this app is to watch the god forsaken loading screen.Payment options now include DANA and OVO, but transactions always failed when using other providers' mobile connection.

5. shame on you!!This app, and dare I say this provider, has fallen from its grace by removing virtual account payment method EXCEPT for credit purchase.

6. Finally the CS on WA says that any contract renewal should be done manually at the offline store! While the offline store said promo is only available on apps?! Well done for serving long-time users in digital world.bad company.

7. Being informed by call center to renew contract via app after it finishes to avoid pro rate charge, but then all types of payment got canceled by this app.

8. Hopefully it won't ever crash anymore.The signal and internet connection totally bad.. And this month is the worst.. The internet is not stable at all..The responsibility for unsuccessful purchases was really bad.

9. Topped up the credit and suddenly it's displaying failed to display content Alas, i have to use wifi to do anything.

10. I have contacted CS Indosat and it's never connected.Useless app for acct mgmt.

11. Terrible way in purpose to harras the customers.

1. Fix myIM3 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myIM3: Restarting the app will resolve most errors.
2. Update the myIM3 App. Here is how:
   1. On Android goto PlayStore » Search for "myIM3" » Open myIM3: Data Plan & Buy Package » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myIM3 » click "UPDATE".
3. Clear myIM3: Data Plan & Buy Package app cache: Clearing cached data will force your app to retrieve the latest data directly from myIM3 servers.
   1. On Android, goto Settings » Apps » Select "myIM3: Data Plan & Buy Package" » click Storage » click "Clear Cache".
4. Check myIM3 app permissions. If any of these permissions required to use your device's features are disenabled, myIM3 might not work.
5. Uninstall and reinstall myIM3. If nothing else has worked, completely uninstall myIM3 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myIM3 not working

2. Fix myIM3 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myIM3 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myIM3 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myIM3 may not be able to connect to the Internet when running in the background.