Contact Polarsteps Customer Service

Why should I report an Issue with Polarsteps: Plan & Track Trips?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Polarsteps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Doesn’t drain your battery, works offline and you have full privacy control. ■ Polarsteps Guides, created by our travel-loving editors and other explorers like you, show you the best of the world (as well as giving you top tips for once you get there). ■ Itinerary Planner to build your dream (editable) itinerary. ■ Transport Planner helping you get from A to B with clear transport options between destinations. ■ Automatically track and plot your path on a digital world map (that grows fuller as your passport does). ■ Add photos, video, and thoughts to your steps along the way making your memories all the more vivid. ■ Save spots that you love so that you can always find your way back. ■ Leave tips for the traveling community on where to go and what to see. ■ Share your journey with friends and family if you want to. Or keep it to yourself.

2. You have full privacy controls. ■ Retrace your steps – scrolling through places, photos, and your travel stats. ■ Create a unique Travel Book filled with your pictures and stories with the touch of a button.

3. This all-in-one travel app shows you the world’s most enticing travel destinations, gives you insider tips and plots your route, locations and photos when the journey is underway. The result?

4. "Polarsteps' resulting travel log is impressive, and is the source of a severe case of itchy feet in your correspondent".

5. "The Polarsteps app replaces your travel journal, making it easier and more beautiful".

6. "Polarsteps helps you track and share your journeys in an easy and visually appealing way".

7. Over 10M+ travelers have chosen Polarsteps to create and capture their adventures.

8. As well as the chance to turn it all into a hardback Travel Book when you’re done.

9. Record your route automatically, keeping your phone in your pocket and eyes on the world.

10. A beautiful digital world map that is unique to you!

11. We'd love to hear what you think about Polarsteps.

1. I seem to have to download them first to my phone if I plan to add them into my step.I love Polarsteps! It's a great way to keep track of where I've gone and show my friends and family.

2. But still a great app for traveling.This app is amazing! It's a really cool kind of travel journal app that allows to to upload pictures of your travels and do little write ups on it.

3. We also have the book on display for guests that come over- makes a great 'coffee table book'! I recommend this app to all of my friends who are taking trips.

4. It makes sharing our adventure with friends and family so easy- you aren't just flipping through your phone showing them random photos.

5. Edit: I'm not sure how that feature is not on the roadmap! So many of my pictures or videos require proper context explained by a quick blurb (that can be tied to the picture, not in the summary).

6. It's great how it uses the phones GPS to track our trips and it's easy to add pictures along the way.

7. But the best momento for me is the updated map pin my homepage with an ever growing number of dots on the map (for each location visited).Great app, really liking it for documenting my journey works flawlessly.

8. I wish access could be given to other individuals that are traveling with me so they can update the trip as well with their pictures and thoughts.

9. I then uploaded all our photos in the correct spots, wrote more detail about each day, and ordered a travel book.

10. Highly recommend!Great app for keeping friends and family "in the loop" while traveling.

11. Translated text is nonsenseApp is great, but i wish there was a way to add captions to photos or videos.

1. Fix Polarsteps Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Polarsteps: Restarting the app will resolve most errors.
2. Update the Polarsteps App. Here is how:
   1. On Android goto PlayStore » Search for "Polarsteps" » Open Polarsteps: Plan & Track Trips » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Polarsteps » click "UPDATE".
3. Clear Polarsteps: Plan & Track Trips app cache: Clearing cached data will force your app to retrieve the latest data directly from Polarsteps servers.
   1. On Android, goto Settings » Apps » Select "Polarsteps: Plan & Track Trips" » click Storage » click "Clear Cache".
4. Check Polarsteps app permissions. If any of these permissions required to use your device's features are disenabled, Polarsteps might not work.
5. Uninstall and reinstall Polarsteps. If nothing else has worked, completely uninstall Polarsteps then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Polarsteps not working

2. Fix Polarsteps Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Polarsteps be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Polarsteps not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Polarsteps may not be able to connect to the Internet when running in the background.