Contact Plankk Studio Customer Service

Why should I report an Issue with Plankk Studio?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Plankk Technologies Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My only suggestion is for the app to create a workout diary so we can keep track of our favorite workouts and completed classes.I downloaded this app purposely for a live class taking place at 11 a.m. I figured if the experience went well I would continue to use it.

2. The work outs are good, Melina is my favorite and I give her all the stars but kind of hard to do any actual workout if the app quits on you.I really liked this app at first but now (after about 2 weeks) it just keeps freezing and I can't get in to any workouts.

3. Keeps telling me theres an update in the app store but everytime I "update", error message says theres another update available.

4. The support is also bad and takes them 24 hours to reply with the question you asked with no resolution.Terrible. It stops working constantly, almost every time I try to use it.

5. When it does load I receive error messages that say no url video available when I try to watch a video.Hi! I got this app because of LivFitness at San Juan.

6. At Liv we were told that clients would be able to access classes for free during the Covid10 shutdown but the app insists in charging $ .

7. Its now 11:14 a.m. & I've been trying to access the class for over half an hour.

8. Have not been able to open a class, live or recorded.

9. The app is continuously timing out & giving me an error message of, "Something went wrong.

10. Tried re-installing it recently because I miss Melina, but still had the same issues with it being so slow.

11. However once they used troubleshoot to access the problem, every thing went back to normal.

1. Fix Plankk Studio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Plankk Studio: Restarting the app will resolve most errors.
2. Update the Plankk Studio App. Here is how:
   1. On Android goto PlayStore » Search for "Plankk Studio" » Open Plankk Studio » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Plankk Studio » click "UPDATE".
3. Clear Plankk Studio app cache: Clearing cached data will force your app to retrieve the latest data directly from Plankk Studio servers.
   1. On Android, goto Settings » Apps » Select "Plankk Studio" » click Storage » click "Clear Cache".
4. Check Plankk Studio app permissions. If any of these permissions required to use your device's features are disenabled, Plankk Studio might not work.
5. Uninstall and reinstall Plankk Studio. If nothing else has worked, completely uninstall Plankk Studio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Plankk Studio not working

2. Fix Plankk Studio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Plankk Studio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Plankk Studio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Plankk Studio may not be able to connect to the Internet when running in the background.