Published by Peacock TV LLC on Feb 29, 2024

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Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Peacock TV: Stream TV & Movies?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Peacock TV LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Peacock TV Customer Insights

1. So to skip to the next episode you have to exit playback, then search the show from the menu because you can't view settings or episode list from the "continue watching" interface, and scroll to find the next episode.

2. Truly pathetic.I like this app but in terms of usability it's very basic, it has an auto play function which on TV you cannot turn off, it starts playing shows you don't want to watch on auto play and you cannot remove those shows from queue your only option is to fast forward to remove.

3. If this app is trying to be the next Hulu or Netflix it has to try a lot harder because the only reason I use it is to watch Bravo shows but it's functionality leaves a lot to be designed.User interface completely disappears during ads, and this app is a huge fan of cutting off the last 10 seconds with an ad.

4. The cast button doesn't appear about 40% of the time, there's no easy way to see series details from the continue watching screen, and the interface is oversized and makes browsing content irritating at best.

5. Many episodes freeze in the middle and then guess what, because you can't get the episode to load, you can't get to the menu options to maybe just skip that ep and move onto the next one.

6. You have to start watching an episode just to get to the menu options for that show, stupid.

7. Being able to change the quality to 240p or what-have-you allows you to conserve your precious data, and stream far more content.I download the app and had to cancel it before the month was over.

8. I have at least six other apps that do the same thing without issue.This streaming service already doesn't need to exist, but the app is somehow even worse than the content library.

9. Now, if I'm watching a show at least 6 times during ONE EPISODE, it kicks back to the main page or out of the app completely.

10. My internet connection is very strong, and not being able to get through one show without issues is ridiculous!!! I've uninstalled and reinstalled the app, with no improvement.

11. The autoplay repeats episodes, has skipped back episodes at a time, or lagged and just closed the show.

Steps to Troubleshoot & Fix Peacock TV Issues

1. Fix Peacock TV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Peacock TV: Restarting the app will resolve most errors.
  2. Update the Peacock TV App. Here is how:
    1. On Android goto PlayStore » Search for "Peacock TV" » Open Peacock TV: Stream TV & Movies » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Peacock TV » click "UPDATE".
  3. Clear Peacock TV: Stream TV & Movies app cache: Clearing cached data will force your app to retrieve the latest data directly from Peacock TV servers.
    1. On Android, goto Settings » Apps » Select "Peacock TV: Stream TV & Movies" » click Storage » click "Clear Cache".
  4. Check Peacock TV app permissions. If any of these permissions required to use your device's features are disenabled, Peacock TV might not work.
  5. Uninstall and reinstall Peacock TV. If nothing else has worked, completely uninstall Peacock TV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Peacock TV not working


2. Fix Peacock TV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Peacock TV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Peacock TV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Peacock TV may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • No complaint. I was wondering how much is left on my account. I may want to extend this.

    — by Patricia 10000 Cerimeli 2 months ago

  • DO not want

    — by terry samuel 3 months ago

  • would like to know - - when is my current subscription to Peacock expire. Thank you

    — by tom findura 4 months ago

  • Peacock hasn't Been working all day!

    — by Gladys Bridges 6 months ago

  • I cancelled my account a few months ago and I see that you continue to withdraw from my discover card. I do not have an app for Peacock, but was able to use my gmail account to reset my password. I went into my account, but have been informed I do not have an account. Please reimburse my account and do not withdraw anything else from my discover card. I am contacting them now.

    — by Nyoka Taylor 7 months ago

  • Can't watch my peacock

    — by Deborah Rogers 7 months ago

  • Why isn’t my peacock service working.I need someone to call ms.ASAP

    — by Timothy Fagan 9 months ago

  • I ordered peacock back in March but haven't been able to stream it. I cancelled service but have been charged from March, 2023. I want to dispute the charges on my credit card.

    — by Jacqueline Hill 9 months ago

  • WOW you charged me $9.99 an $19.99 on 9 11 2022 then you cut my order off on 9 12 2022 you refused a refund for both I wrote a letter you ignored it there is no place to call so am missing my favorite soap of 57 years you are at fault and refuse to do anything this is my 60th complaint not giving up till I get my program back Carole Matthews e mail does not work cell 954 783 0063

    — by carole matthews 10 months ago

  • I am a xfinity customer and peacock premium is included in my xfinity account. when i open peacock on my tv and display my account info it shows signed in as btajr@redacted. that is an incorrect email address. my correct email address in btajr-1@redacted i can't find a way to change this on your website can someone help me with this so i can activate peacock on a xfiinity box i had to replace. i have 3 other xfinity boxes that peacock works on but they also show the incorrect email address. thank you

    — by buford ashley 10 months ago

  • In April, I changed to Premium Plus. This month, it went back to Premium. I can't change it. I intended for it to remain on Premium Plus.

    — by Julie Fielding 10 months ago

  • I'm am being billed twice a month for peacock tv when I should only be being billed once.

    — by Laurie Bulgiet 10 months ago

  • I have just read an enormous amount of other people reporting issues with their tv service from Peacock also! Some of these people have reported these issues a year ago or more & from what I see have gotten no answers or help. You have my money & I’ll except to hear from you in the next few days. Please don’t let this problem continue. Thank You

    — by Edythe Decker 11 months ago

  • I can’t access anything on Peacock on my tv it keeps telling me there’s a Generic error & to retry, I do but it still won’t connect & then if it does connect I try to go into a show or movie & it won’t let me & all of My Stuff has disappeared. I need to know if your having issues on your channel or is this a device problem at my end. It been going on for 5 days! Please help me!
    Thank You

    — by Edythe Decker 11 months ago

  • I am trying to sign up for Peacock and I cant figure out how to get it to connect to my internet

    — by Kristi Buchanan 11 months ago

  • I upgraded to premium snd unable to stream premium on my Samsung model TU690T
    Series LED4K UHD Smart TizenTv.......only able to view premium on my tablet

    — by Betty Young 1 year ago

  • Why am I being charged for an APP that isn’t working on my smart tv??? It was working fine now it’s not!!!

    — by Suzanne Vega Newman 1 year ago

  • I put in my wrong email and I can’t log in or I can’t correct my email

    — by Leticia Moreno 1 year ago

  • I pay for peacock but aint gettining it on my tv

    — by Stacey Johnson 1 year ago

  • Isigned up for the "special" of $1 per month for a year,,,, I was just billed for $5.40 so, I'm looking for an explanation and a refund if you please!

    — by Barry DeShazo 1 year ago

  • Peacock went on my phone and not on my tv

    — by Jeanie Rhode 1 year ago

  • Please delete my account I never signed up for one and give me back $4.99 that was deducted from my account.

    — by Patricia Sanderson 1 year ago

  • i canot get into my on my tv but i can get in it on my computer i have the same email and password for both i watch wwe network can you fix it please thank you steven gass

    — by steven gass 1 year ago

  • I can't get signed in get peacock..I had it once and can't get it again..need help

    — by Barbara Sellers 1 year ago

  • I paid for Peacock Premium today to watch the World Series Baseball and all I get is old Baseball highlights that are month old. People wishing their Moms Mother's Day. The highlights for today's game should have started at 5:00 pm, but nothing. I feel ripped off.
    I's not showing on any tv in my home. I'm mad and disappointed. I could have chosen another Streaming to watch it, but this is what I get.

    — by Paula Maula 1 year ago

  • we have the 4.99 set up and it works on my gateway pc but how do i get it to work on either of my 2 large screen televisions,,,my husband and his brother watch the notre dame games and watching the pc screen is limiting

    — by CYNTHIA SIPPLE 1 year ago

  • I cannot access Peacock TV because I've been told that I have 2 accounts. I have 2 email addresses and the one I want to use has my mail as follows: novakloretta@redacted. I also need to have you close my account with the following email address: lnovak0909@redacted. I haven't used this app since around 9/9/22, but I have paid for one year special at $1.99 month plus tax. I hope you can help me.

    — by Loretta Novak 1 year ago

  • Hello! I cancelled peacock a couple months ago through a 3rd party and it was supposed to be cancelled yet I am still being charged for it. This might be a duplication of accounts or friendly fraud. Can you please cancel any subscription connected to my name and refund me the last 2 months as I have not used it in many months.

    — by Jennifer Samose 1 year ago

  • I'm being charged $5.39 and cannot see the current episodes of DOOL

    — by Felicia Benbow 1 year ago

  • How do I login on Roku

    — by Imre Szekelyhidi 1 year ago

  • we cannot get todays days of our lives nor the salem days

    — by Dale Alt 1 year ago

  • I signed up yesterday for the $1.99 monthly and today I can’t watch. It tells me that I need to purchase a plan. Help please.

    — by Sally 1 year ago

  • I can not get Peacock on my home tv I want to know why

    — by Walter Rath 1 year ago

  • Charged me for peacock premium 1.99 just now but I have no premium access. Did it for email aaohcti2022@redacted

    — by Alyssa Ortiz 1 year ago

  • I supposedly have an account with peacock. I have paid the $1.99 fee to get rid of ads. All of a sudden. all my movies I had saved disappeared. I tried to sign in but didn't remember password. Instructions to reset password said to furnish a password of 10 or more letters and numbers. I did but it would NOT update. How do I get back to the lists of movies availoable?

    — by Bill Marcontell 1 year ago

  • Is my PayPal card suspended

    — by David Scudder 1 year ago

  • Purchased monthly 4.99 plan and can not access peacock on my tv. Also how do I text you?

    — by David Stromberg 1 year ago

  • I want to pay for no commercials. Also the voices have a static noise...why.

    — by Vivian Whitwam 1 year ago

  • Why can’t I get peacock tv app on my tv in Ontario Canada when other countries can

    — by Donna 1 year ago

  • ANY ANY ANY TIME I TRY TO OPEN PEACOCK ON IPHONE 12ProMax A MSG: "AN ERROR HAS OCCURRED. TRY LATER " BUT STATES NOT THE "ERROR " !!??

    — by Elizabeth Donnnelly 1 year ago

  • Cancel subscription please

    — by Katie Phillips 1 year ago

  • I added a new card to my account and the site still have my old card information. It's not accepting my new information for payment I tried numerous times to make a payment.

    — by Shaunta Dixon 1 year ago

  • season 4 ep5 froze for over an hour and in trying to get it back up I was charged an additional fee to watch what I have already purchased just recently. PLEASE REFUND TO MY ACCOUNT

    — by ROBERT D. WASHINGTON 1 year ago

  • Someone fraudulently used my credit card info and signed up for something I've neve used! I changed my credit card info and here we go again! I want answers!!! How do I talk with someone regarding this issue?

    — by Rena coker 1 year ago

  • I registered for Peacock on my cell phone but I would like to watch it on my TV, too. Can you help me get it set up

    — by Kathleen Livetro 1 year ago

  • Why can't I access peacock premium

    — by Karen 1 year ago

  • tried to get in to my account. Could not. Tired of messing with it. Please cancel now.

    — by doug Tatum 1 year ago

  • I paid an it doesn't work

    — by Keith Lewis 1 year ago

  • Already watched Yellowstone

    — by Sandra Cowell 1 year ago

  • I would like to watch the NASCAR races on NBC. Can I do that with your service?

    — by Daniel Bryant 1 year ago

  • 987654

    — by Aamir Khan 1 year ago

  • There was an overcharge on my credit card. Should be $4.99. Why?

    — by Patricia A Donahue 1 year ago

  • i have an account with peacock, using the above email, however i am unable to log in. i have tried every email i have and i have not received an email to re-set my password. please help me locate my account so i can change my password.

    — by Alyssa Ledesma 1 year ago

  • sigined up peacock and nothing happens?

    — by Brady Wilbur 1 year ago

  • Trying to renew my peacock premium yall won't let me credit card is good I need this resolved today

    — by Stephen Owens 1 year ago

  • I want to watch peacock on TV. I bought it on my phone

    — by Janice Ronco 1 year ago

  • payments for peacock premium as well as discovery + are coming out of our ck.acct. twice each month!!!!! If you cant resolve this


















    paymnts. for both Peacock premium & Discovery+are coming out of our chk. acct. each mo. since Mar. Please return the $9.98 for the 2 Mos. to our acct. & stop this from continuing. I will otherwise instruct my bank to honor only 1 payment on each.

    — by charles oliphant 1 year ago

  • I can’t watch anything on my sharp brand tv. The selection on the peacock app just buffers never loadIng and times out. It goes back to show selected and when I select to load it just buffers never allowing me to watch anything. Please give me a credit for the past 4months and tell me how to resolve this problem.
    Thank you

    — by Brian Kelly 1 year ago

  • You are taking money out of checking twice for the same service I have peacock premiumIt says Peacock X1031 Premiun 5.34 and then Roku for PeacockTVLL and also charged 5.34 can you help

    — by Nancy P Messer 1 year ago

  • I thought the app I downloaded was free, but was I charged $4.99. Now I can’t cancel it. In the past, I could’ve just called and stopped the service and gotten my money back.
    Two months (after the misunderstood download), I just found this lame method of communicating my problem to you. I just hope it works

    — by Jenny Mister 1 year ago

  • Too many streaming services

    — by Williamanderson 1 year ago

  • Want to join

    — by Guadalupe Rodriguez 1 year ago

  • Will not let me make the payment

    — by Guadalupe Rodriguez 1 year ago

  • You have my money, over charged me and peacock wont let me use your channel, your HELP doesn't work what gives????

    — by A Butler 1 year ago

  • You took $5.32 for my premium subscription and I have no access to the account I dying and wanted to watch my last Wrestlemania tonight and have no access to it you took the money off the card now I want to see Wrestlemania

    — by Lisa 1 year ago

  • Hello I tried to upgrade to your plan so I could watch WWE a couple months ago my card said that payment could not be processed and to please try again however you took money out of my account and I did not even get my service I then tried to cancel your services and it stated that the next month money was going to be taken out of my account there is a big event going on WrestleMania 38 that I wanted to watch however I didn't get my services for when I paid for them I would like to know what I do not want to further type in my current information and have money taken out of my account for me to not be able to watch WrestleMania 38 I would like to know how this problem can be addressed so I can be able to watch all my WWE I have no problem with paying monthly I just would like to have my services that I pay for

    — by Brenda 1 year ago

  • it won't let me watch what I want so cancel my prescription

    — by Phill Bamlett 1 year ago

  • I can not access peacock. This happens every month, what is going on? It gets taken out of our account and then the next month I can not access it. I need it fixed

    — by Jamie Sloma 1 year ago

  • I have paid for premium but when looking to view items and particularly soccer “football” a message asks me to upgrade to premium. Very very frustrating.

    — by Robert Foley 1 year ago

  • Please CANCEL my subscription effective immediately;

    Please refund any $ previuosly paid by me.

    — by Fredrick Koepp 1 year ago

  • I joined premium plus on Jan 29 and now they say they don't recognize my account. Please help me.

    — by Gary L Watson 1 year ago

  • Why isn't the LPGA streaming on Peacock live or replay? Thank You!

    — by Mike Zambelle 2 years ago

  • i need to talk to a live person, all the numbers i called sends me to recording. I have a account issue, you are charging me twice 9.99 and 4.99 i only want the 4.99 account. and i did talk to someone on 3-18 his name was Eddy Wilson he told me that i paid for 2 annual packages i never ask for annual package, please i need to talk to someone about all of this. 760-486-3777. my personal account has been shut down because of this man. thank you

    — by Robin Renaudo 2 years ago

  • I signed up and entered the wrong email address. I need to redo my sign up or just fix my email.

    — by lindsay thomas 2 years ago

  • I have spectrum TV and I was told that I could watch Peacock for free it was included in My Spectrum and I see a $4.99 charge on my card I would like to get a refund and I would like to know why it charged me?
    my phone number 760-485-4343 please contact me as soon as possible thank you.

    — by Terri Valdivia 2 years ago

  • I am trying to cancel my paid subscription and cannot get into my account. Please cancel my paid subscription, today.
    most sincerely,
    Glenn Scheer

    — by Glenn Scheer 2 years ago

  • I don't Want anymore

    — by Ronnie 2 years ago

  • how do i get peacock on my tv so i can watch wwe

    — by Beverly E Stoudt 2 years ago

  • hi! for the past month when I try to access peacock on my tv, I get an error that says something has gone wrong try again. I keep trying and it doesn't work. I can log in to my account on my phone but not on my TV anymore. I have a basic paid plan account. Can you help me please? oh - and I have a Samsung TV, in case that is helpful info for you to have. :) Thank you!! Jaime Kemp.

    — by Jaime Kemp 2 years ago

  • peacock no work, paid on Roku

    — by Edwin Hill 2 years ago

  • BAN_ID 4138585 bkt naman po..
    Dahil ba sa katawan? Ok sige po diko na uulit paki balik napo ako

    — by Jomarnick 2 years ago

  • I was charged for premium service on my account with my credit card, but I'm not receiving the service

    — by Alejandro Abreu 2 years ago

  • Half way through a season of yellowstone the language switched to spanish and wont let me change it back

    — by David Mayle 2 years ago

  • I created an account a couple of days ago, and was wondering why it would not let me verify my email address. After researching my account I noticed that I entered in the wrong email address. I need to update my email the one that is on file to toni.leshore@redacted and remove the [email protected] that's not my email...and now I cant log on to another TV. I have went through the functions of with the EDIT button ...it does not work. Please Advise...

    — by Toni Leshore 2 years ago

  • Unable to make payment - Have NOT been able to change c/c information for MONTHS - MISSING WWE - usually watch every MONTH !!!
    PLEASE HELP !!!

    — by Lisa A Farrier 2 years ago

  • I was overcharged 3 times for peacock tv. I did not get the plus subscription.

    — by Heather 2 years ago

  • i can’t get premium

    — by john 2 years ago

  • I have Peacock Premium, but when I try to watch some of the shows that require Premium, it keeps asking me to sign up for premium. I have three televisions in my house, and we watch on all three!

    — by Nancy L Mitchem 2 years ago

  • I signed up for premium on Sunday the13th.of Feb. and i was charged $4.99 twice. I want a refund of $4.99 or i will cancel it. Thank you !

    — by Jeffrey Bon 2 years ago

  • Until you asked that I turn off wi-fi so you could stream on cellular, everything was fine. The settings were already set that way!!! Now, I can’t watch a single thing!!! Fix it, or cancel my account! I’m not paying for this kind of idiocy!!!

    — by Jan Johnston 2 years ago

  • On 2-13-22 I paid to up grade, didn't work had to pay again went through so I have of twice , tell me how do I get love tv, tried and it doesn't... Also I would like my money back on my card for two payments... Please get a phone number to call... Bad customer service... Thanks.

    — by Cathy Ivey 2 years ago

  • how do i get my subscription back

    — by Regina A Shumate 2 years ago

  • How can I upgrade my subscription

    — by Sonya 2 years ago

  • i had a problem putting in the right Email address to reset to update it because i put in the wrong Email address it was not reading it

    — by Kay Perkins 2 years ago

  • I I thought I just purchased premium to watch Super Bowl today. It seems to be on my iPhone not my tv?

    — by Robert Weymouth 2 years ago

  • cannot finish my account setup on LG tv. Cannot enter my gender or birth year

    — by jo ann medeiros 2 years ago

  • Can't verify address: sent alternate email address, as I have an account

    — by Sharon Fitzgerald 2 years ago

  • cools

    — by david 2 years ago

  • I have been paying to watch the premium so I can watch WWE but I cannot update my debt card and I have called and so they said I had a virus but I don't have any problems when I update the debt cards on the other like HULU and I want to continue watchin Peacock and so could you let me upgrade my debt card. I need to know as soon as possible.

    — by Patricia Hardin 2 years ago

  • pls cancel my membership

    — by david p alan 2 years ago