Published by TransCore / Pennsylvania Turnpike Commission on Aug 19, 2024

Report an issue with PA Toll Pay.
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Why should I report an Issue with PA Toll Pay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TransCore / Pennsylvania Turnpike Commission to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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PA Toll Pay Customer Insights

1. Still doesn't warn account holder when balance is low and is about to automatically refill balance.Can barely see text or fields because this app uses white text on a nearly white background.

2. Utterly ridiculous.Amazing app! LOVE this feature: In transaction search, you can click into some charges and it shows me a google map screenshot of the entry/exit location! SUPER helpful.

3. I'm trying to pay bill and tried to download the app twice and online using both my phone and laptop and everything timed out or froze.

4. I've installed and uninstall this app serveral times hoping that an update would fix the problem but, nothing.without the option to choose a date range, this is useless to me.

5. I've made the font on my phone small and then large and still, I can't see where to put the user name or the password.

6. I Read some of the other reviews and I've even read Ezpass RESPONSES to each individual problem and I've tried them all with no success.

7. I can log in with a password and other options, I can add multiple transponders, and even use a photo to load license plate and make/model info.

8. Please fix and put black text on white background or any color combination with contrast that we can actually see.

9. The Pennsylvania turnpike is outsourced to India so it looks like they've done a new update.Okay, I have used a recent update and I have no issues.

10. When you call the phone number to speak with EZ pass they are very unhelpful and always have an attitude like you're bothering them.

11. For as much money that's made off of tolls you'd think a reliable payment would work once in awhile.

Steps to Troubleshoot & Fix PA Toll Pay Issues

1. Fix PA Toll Pay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PA Toll Pay: Restarting the app will resolve most errors.
  2. Update the PA Toll Pay App. Here is how:
    1. On Android goto PlayStore » Search for "PA Toll Pay" » Open PA Toll Pay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PA Toll Pay » click "UPDATE".
  3. Clear PA Toll Pay app cache: Clearing cached data will force your app to retrieve the latest data directly from PA Toll Pay servers.
    1. On Android, goto Settings » Apps » Select "PA Toll Pay" » click Storage » click "Clear Cache".
  4. Check PA Toll Pay app permissions. If any of these permissions required to use your device's features are disenabled, PA Toll Pay might not work.
  5. Uninstall and reinstall PA Toll Pay. If nothing else has worked, completely uninstall PA Toll Pay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PA Toll Pay not working


2. Fix PA Toll Pay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PA Toll Pay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PA Toll Pay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PA Toll Pay may not be able to connect to the Internet when running in the background.

Reported Issues