Contact OnePlus Buds Customer Service

Why should I report an Issue with OnePlus Buds?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OnePlus Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The interaction between OnePlus smartphones and our newly-introduced true wireless headset is tied with several system settings.

2. The OnePlus Buds app allows you to update OnePlus TWS' firmware and change its settings. 1.

3. Some features are only available on the stable OS version of OnePlus 6 and above.

4. Other devices please install Wireless Earphones (OOS 12 or later) or HeyMelody (non-OnePlus devices) app. 2.

5. This app is only available on OnePlus devices of OOS 11.

6. If you're unable to find the features after downloading the app, please update your phone to the latest version and try again. 3.

7. To ensure a seamless experience, we pre-installed the OnePlus Buds app in the latest stable updates for OnePlus 6 and above devices.

1. It was not the case before but after the update my battery performance is gone to hell.Never had a problem with any oneplus audio product so far (Bullets Wireless 2, Buds Z, Nord Buds, Buds Pro, Buds Pro 2) on my 6T, will see how everythign works on the 11 but so far, no problems so far.

2. Only left side can connect using the latest ver.The sound quality of the buds are great but the auto pause and play is awful, randomly stops every 10 seconds thinking you have taken the bud out of your ear, no amount of cleaning the sensors fixes it.

3. Posted here as its not a physical issue and the tech is there but software lacking.After the last firmware update, the battery back up reduced drastically from 4 5 hours to just one hour.

4. Please fix this with a new update.After the latest update my One Plus Buds Pro's battery performance became drastically very poor.

5. Really love that it's an addition in the bluetooth menu and not a standalone app because i hate extra apps for every audio product i own, its annoying to have to have different apps, even sometimes having different apps for different products from the same manufacturer, so really like it.This really should be an individual/standalone app, not an addition in the Bluetooth menu.

6. FIX IT!!! Update: for all who might have connection problem, I managed to connect my 7T by pressing the connect button until the light becomes white, BUT DIDN'T press the add device in Bluetooth settings.

7. Needs a lot of bug fixesHorrible! It took me 15 minutes to connect buds z on my 7T, then accidentally forgot device and it will not reconnect for the past 30 minutes.

8. This is the biggest issue for me.The buds audio quality is just fine.

9. Overall, it works OK, but the implementation could be a lot better.I really like the OnePlus buds and in my opinion the base is better than that of the Galaxy Buds.

10. The battery back up was fine till the last firmware update and then suddenly it plummeted.

11. But the big thing I am missing is the luxury/options like on the Galaxy Buds app.

1. Fix OnePlus Buds Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OnePlus Buds: Restarting the app will resolve most errors.
2. Update the OnePlus Buds App. Here is how:
   1. On Android goto PlayStore » Search for "OnePlus Buds" » Open OnePlus Buds » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OnePlus Buds » click "UPDATE".
3. Clear OnePlus Buds app cache: Clearing cached data will force your app to retrieve the latest data directly from OnePlus Buds servers.
   1. On Android, goto Settings » Apps » Select "OnePlus Buds" » click Storage » click "Clear Cache".
4. Check OnePlus Buds app permissions. If any of these permissions required to use your device's features are disenabled, OnePlus Buds might not work.
5. Uninstall and reinstall OnePlus Buds. If nothing else has worked, completely uninstall OnePlus Buds then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OnePlus Buds not working

2. Fix OnePlus Buds Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OnePlus Buds be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OnePlus Buds not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OnePlus Buds may not be able to connect to the Internet when running in the background.