Contact Minha Claro Móvel Customer Service

Why should I report an Issue with Minha Claro Móvel?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Claro Brasil to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. O aplicativo Minha Claro Móvel é uma experiência completa em autoatendimento para os clientes Claro Pré, Controle e Pós (exceto planos corporativos), e que agora conta também com soluções rápidas para os produtos Claro da sua casa.

2. A forma mais prática de gerenciar seus produtos, sem gastar sua franquia de internet*.

1. In rare cases when goes further it shows the various promos and fantastic offers, but doesn't allow to manage your account (switching off marvellous claro packages is impossible) The worst is that are no other options in this country.It's a useful app even though it's a little choppy to load stuff.

2. it always takes too much time to log in the app and see my data, when i open the app it prompts me the login screen but never load the user page, then i have to minimize the app and wait for it to autologin in background, theres some 2 min spent just waiting to see my user data everytime i want to check my consumption.So far everything is going well.

3. It doesn't appear you need to wait for hours! And it consumed all my load when I try to change my data plan when it's about to finish.

4. The app is bad and is just a container the web version with minor additions like fingerprint support, so is rather better use the web version.The app regularly stops at the moment of the number identification and doesn't open.

5. Took me a day before I gave up, can't have a sim card in Brazil as a tourist?As a new customer it seems it took the portal a few days to setup.

6. Unbelievable complicated for a tourist to get a sim card, even more complicated to charge it, and even more complicated to get the regular credit card to work in the app.

7. I really like the usage being the main focus of the applicationIssues with navigation during loading.Very frustrating! Very delay! I recharged and when I check in the app.

8. Very redicolous bad app for a big company! Shame on you!!!Asks for unnecessary permissions and try to gather information about all your calls and contacts, but at least it still works if you reject all of them.

9. It wouldn't be a problem if I had to allow more permission to the app for the purpose of information.Edit: the issues have been fixed now, thanks.

10. It would be even more useful if the data usage accessible in the app was available also in a widget as a "medium".

11. just keep it up.Crashes way too much! Does not run when you need it to.

1. Fix Minha Claro Móvel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Minha Claro Móvel: Restarting the app will resolve most errors.
2. Update the Minha Claro Móvel App. Here is how:
   1. On Android goto PlayStore » Search for "Minha Claro Móvel" » Open Minha Claro Móvel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Minha Claro Móvel » click "UPDATE".
3. Clear Minha Claro Móvel app cache: Clearing cached data will force your app to retrieve the latest data directly from Minha Claro Móvel servers.
   1. On Android, goto Settings » Apps » Select "Minha Claro Móvel" » click Storage » click "Clear Cache".
4. Check Minha Claro Móvel app permissions. If any of these permissions required to use your device's features are disenabled, Minha Claro Móvel might not work.
5. Uninstall and reinstall Minha Claro Móvel. If nothing else has worked, completely uninstall Minha Claro Móvel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Minha Claro Móvel not working

2. Fix Minha Claro Móvel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Minha Claro Móvel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Minha Claro Móvel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Minha Claro Móvel may not be able to connect to the Internet when running in the background.