Contact NissanConnect Customer Service

Why should I report an Issue with NissanConnect® Services?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nissan North America, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've updated , cleared the cache and forced stopped the app but it's still not working.Remote starting feature only works "sometimes!" Under the apps Alert History, it only shows when the remote start/stop, lock/unlock features were last used and any speed or boundary history, all of which I find completely irrelevant.

2. For example, when it's snowing cats and dogs the remote start doesn't reliably work.

3. Who needs to know when they last used any of their remote features! Wish it had a feature that could map me directly to my car in a large parking lot (Walmart) or multiple story hospital garage.Not always reliable.

4. the remote start takes about 30 seconds at best, and often says "service not available" even though it was successful.

5. My Remote Vehicle Status button simply disappeared from the main window, and now I can't read the odometer, gas gauge, or tire pressure.

6. Remote start is a premium option with this vehicle.

7. there are some nuisances that you have to figure out to make like making sure the car is locked before the engine will start, otherwise it will tell you service failed buy it won't say why.... that's my main gripe.

8. An older version of the app shows them correctly, but won't connect to the server! Comon, Nissan, fix these bugs!Update 3 years of using this app and I'm canceling this subscription.

9. I only pay because the remote start is worth it to me.

10. However, the app is missing the entire remote screen! It seems they would be more helpful, since it's the app that is not working, not the car! I'm so upset!!!VERY SLOW.

11. I have tried to use the start option many times and it says "cannot be started at this time.

1. Fix NissanConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NissanConnect: Restarting the app will resolve most errors.
2. Update the NissanConnect App. Here is how:
   1. On Android goto PlayStore » Search for "NissanConnect" » Open NissanConnect® Services » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NissanConnect » click "UPDATE".
3. Clear NissanConnect® Services app cache: Clearing cached data will force your app to retrieve the latest data directly from NissanConnect servers.
   1. On Android, goto Settings » Apps » Select "NissanConnect® Services" » click Storage » click "Clear Cache".
4. Check NissanConnect app permissions. If any of these permissions required to use your device's features are disenabled, NissanConnect might not work.
5. Uninstall and reinstall NissanConnect. If nothing else has worked, completely uninstall NissanConnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NissanConnect not working

2. Fix NissanConnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NissanConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NissanConnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NissanConnect may not be able to connect to the Internet when running in the background.