Contact SnapBridge 360/170 Customer Service

Why should I report an Issue with SnapBridge 360/170?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nikon Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Note: For cameras other than those listed above, check "SnapBridge" and "Wireless Mobile Utility". - Once the camera is paired with your smart device, new photos can be downloaded automatically. - Movies and still images stored on the camera can be viewed (streaming playback). - When connected to a KeyMission 360, touch operations can be used to move the viewpoint freely and view the image at any location. - Simple editing of movies taken by the camera can be performed. - Camera settings can be changed remotely from a smart device. - Photos can be uploaded automatically to NIKON IMAGE SPACE (see Note 1 below). - The camera can be operated from a smart device to shoot and upload selected images. - Photos downloaded to a smart device can be viewed or shared via e-mail or social media. - It is possible to synchronize the location data and clock data obtained from a smartphone or tablet with the camera. - Receive notifications of firmware updates for paired cameras. Android 6. 0. 1 or later, 7. 0 or later, 8. 0 or later, 9.

2. Download is not available with AVI files. - The app can connect to only one camera at a time. - Enable NFC on the smart device before attempting to launch the app or connect via NFC. - The app may not perform as expected depending on your environment and network conditions. - A smart device with a display resolution of WVGA (960 x 540 pixels) or better is required. - The app requires a 100 MB or more of free memory on the smart device.

3. There is no guarantee that this app will run on all Android devices. - You will no longer be able to use auto upload to upload images at the original size. - Note 1: Uploading photos to NIKON IMAGE SPACE requires a Nikon ID. - Users can register for a Nikon ID using this app. - Movies can be downloaded by switching to Wi-Fi and selecting the files manually.

4. You can remotely shoot beautiful 360° omnidirectional or 170° wide-angle images using a KeyMission camera and easily import, view, edit, and share images, as well as change the camera settings.

5. Note: Before using the app, update the camera firmware to the latest version.

6. Visit the Nikon Download Center to get information on and download the latest firmware.

7. A device with Bluetooth 4. 0 or later (i. e. , a device that supports Bluetooth Low Energy) is required.

8. Android and Google Play are trademarks or registered trademarks of Google Inc.

9. For more information, use the app “Instructions” (online help) option.

10. All other tradenames mentioned in this document are the trademarks or registered trademarks of their respective holders.

1. Nikon should be ashamed of themself for releasing this app.won't connect no matter what I or anyone else has tried, totally sucks that this app quit working, Nikon needs to update the app but they abandon it instead! to fix the problem sell everything I own that is Nikon, then start over with a different manufacturer! actually works pretty nice, but could be better but that goes with about everything "could be better"Nikon... NIKON!!!! This software is APPALLING! What were you thinking releasing this app written by a 16 yr old work experience student.

2. Too bad there is no client that exports stabilized 4k video: the gyroscope data is there.very disappointed, totally useless cant even use camera properly with or without snapbridge, connecting is an ordeal and lately not even possible, even after recently switching to note 9.

3. Fix it! I expect more from a premium brand like Nikon.Very slow connections between the phone and the Action camera.

4. should have listened to the bad reviews, waste of money.Once you figure it out its pretty good, however I am still unable to transfer raw photos directly from camera without converting, this sux , it's 2020 FFS, I'm using Android 10 .

5. Image stitching User interface (absolutely the worst!) You need to rethink your entire approach with this software as this is an expensive camera totally let down by software.

6. I cannot easily share photos and videos from the camera to my phone.

7. You need to fix: Bluetooth connectivity Wifi connectivity Remote control pairing One touch sensitivity of photo and video buttons.

8. The camera comes with a remote, but you have to pair it with the phone, then the camera.

9. It refuses to connect to the camera about 90% of the time.

10. It's a bit slow, but the camera doesn't need the app to operate so it's fine.

11. It takes half an hour to get the 5 photos and 1 video from the camera.

1. Fix SnapBridge 360/170 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SnapBridge 360/170: Restarting the app will resolve most errors.
2. Update the SnapBridge 360/170 App. Here is how:
   1. On Android goto PlayStore » Search for "SnapBridge 360/170" » Open SnapBridge 360/170 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SnapBridge 360/170 » click "UPDATE".
3. Clear SnapBridge 360/170 app cache: Clearing cached data will force your app to retrieve the latest data directly from SnapBridge 360/170 servers.
   1. On Android, goto Settings » Apps » Select "SnapBridge 360/170" » click Storage » click "Clear Cache".
4. Check SnapBridge 360/170 app permissions. If any of these permissions required to use your device's features are disenabled, SnapBridge 360/170 might not work.
5. Uninstall and reinstall SnapBridge 360/170. If nothing else has worked, completely uninstall SnapBridge 360/170 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SnapBridge 360/170 not working

2. Fix SnapBridge 360/170 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SnapBridge 360/170 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SnapBridge 360/170 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SnapBridge 360/170 may not be able to connect to the Internet when running in the background.