Published by 衛生福利部中央健康保險署 on Nov 7, 2024

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全民健保行動快易通 | 健康存摺 Customer Insights

1. How can people use this when it's not up to standard for the Taiwan ID that we've been issued for example for me 20 years.Cool app if you could actually login without using 90s technology.Preposterous that I NEED the results from a PCR test to work, yet they make it nearly impossible for someone to register with an ARC number.

2. The system needs to be fully revised, because even foreigners need a doctor.Why, oh why, even bother with the English version? (yes, it's there.) The APP is only really available for Taiwanese people.

3. Don't have one? Yeah, me neither! Thanks Taiwan, for offering this service to me and simultaneously making it oh so exclusive~There is no English option or other language other than Chinese.

4. Point is, to register you need a "Smart IC card reader".

5. However, the system requires a card reader for the health card to be registered.

6. Having 2 different ID card numbers and my current ID card not being on the health insurance card was already a terrible idea.

7. I've had this phone number for nearly a decade, but I don't pay a monthly bill for my phone service (why pay extra money for no reason?), so I can't even login to the app.

8. In times of crisis, government assistance like this should've been made simple and easy to access.Unusable for many foreigners that do not pay for a monthly plan.

9. And yes I tried the card reader computer and that is hell to do too.

10. It would be not only helpful for foriegners but also encourage taiwanese to evolve as global citizens.Impossible to register and authenticate for non locals.

11. My cp number is registered under my husband so my only option is to register to acquire a QR code or password.

Steps to Troubleshoot & Fix 全民健保行動快易通 | 健康存摺 Issues

1. Fix 全民健保行動快易通 | 健康存摺 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 全民健保行動快易通 | 健康存摺: Restarting the app will resolve most errors.
  2. Update the 全民健保行動快易通 | 健康存摺 App. Here is how:
    1. On Android goto PlayStore » Search for "全民健保行動快易通 | 健康存摺" » Open 全民健保行動快易通 | 健康存摺 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 全民健保行動快易通 | 健康存摺 » click "UPDATE".
  3. Clear 全民健保行動快易通 | 健康存摺 app cache: Clearing cached data will force your app to retrieve the latest data directly from 全民健保行動快易通 | 健康存摺 servers.
    1. On Android, goto Settings » Apps » Select "全民健保行動快易通 | 健康存摺" » click Storage » click "Clear Cache".
  4. Check 全民健保行動快易通 | 健康存摺 app permissions. If any of these permissions required to use your device's features are disenabled, 全民健保行動快易通 | 健康存摺 might not work.
  5. Uninstall and reinstall 全民健保行動快易通 | 健康存摺. If nothing else has worked, completely uninstall 全民健保行動快易通 | 健康存摺 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 全民健保行動快易通 | 健康存摺 not working


2. Fix 全民健保行動快易通 | 健康存摺 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 全民健保行動快易通 | 健康存摺 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 全民健保行動快易通 | 健康存摺 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 全民健保行動快易通 | 健康存摺 may not be able to connect to the Internet when running in the background.

Reported Issues