Contact Watsons HK​ Customer Service

Why should I report an Issue with Watsons HK​?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Watsons Hong Kong to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Watsons Hong Kong App offers over 10,000 products (including health, beauty and personal care) as well as exclusive brands, and allows you to shop on-the-go, anywhere!

2. Attractive offers are updated from time to time, remember to check the latest online shopping offers and promotions regularly!

3. Link your MoneyBack Member Account to get rewards and enjoy exclusive member benefits!

4. Free delivery upon spending $399. 2.

5. Download now and shop anytime, anywhere! 1.

6. Free click and collect service at over 160 stores upon $50 spending. 5. 6. 7. 9.

1. I can't place the order even input the correct otp again and again and the promotion code can't be identified by the app as well.I try to pay and cannot pass, then all my coupon code became invalid even I didn't use at the end because the payment fail.

2. I want to rate 0It says express delivery but it turns out not,,,waiting for nothingI could not get registered using the app, but managed to get registered via an internet browser.

3. It's the worst service ever.Rubbish! Cannot place an order and often restart automaticallyWorst experience ever.

4. Products never delivered, took whole day for delivery instead of 30 mins, no one to answer for customer service.

5. Now let's see if the app serves the way the shops work.the response of the app is very slowUI very slowWorst ever! Had to retry several times and when eventually made payment, app told me payment unsuccessful.

6. Called Watson but they couldn't find the transaction and so cannot help.

7. At the same moment i received bank notice that i had just made a purchase at Watson e-store.

8. The express delivery service is absolutely terrible.

9. Order page showed product was delivered.

10. The internet version cannot add to cart.

11. After that it was ok, but it wasted much time & energy.

1. Fix Watsons HK​ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Watsons HK​: Restarting the app will resolve most errors.
2. Update the Watsons HK​ App. Here is how:
   1. On Android goto PlayStore » Search for "Watsons HK​" » Open Watsons HK​ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Watsons HK​ » click "UPDATE".
3. Clear Watsons HK​ app cache: Clearing cached data will force your app to retrieve the latest data directly from Watsons HK​ servers.
   1. On Android, goto Settings » Apps » Select "Watsons HK​" » click Storage » click "Clear Cache".
4. Check Watsons HK​ app permissions. If any of these permissions required to use your device's features are disenabled, Watsons HK​ might not work.
5. Uninstall and reinstall Watsons HK​. If nothing else has worked, completely uninstall Watsons HK​ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Watsons HK​ not working

2. Fix Watsons HK​ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Watsons HK​ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Watsons HK​ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Watsons HK​ may not be able to connect to the Internet when running in the background.