Published by Jerusalem Development Authority

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Why should I report an Issue with Jerusalem Audio Tours?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jerusalem Development Authority to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Jerusalem Audio Tours Customer Insights

1. אין סיורים ברוסית? No Russian language in the appWhere is the russian versionאפליקציה נהדרת לסיור עצמאי בירושליםפשוט לא עובד - נופל מייד בהפעלה.

2. הסרתי.מתאים לאפליקציה של אבו מאזןI love Jerusalem.רעיונות לסיורים במקומות יפים בירושלים.

3. הייתי רוצה לראות יותר תמונות.לקח לי זמן איך זה עובד.

Steps to Troubleshoot & Fix Jerusalem Audio Tours Issues

1. Fix Jerusalem Audio Tours Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jerusalem Audio Tours: Restarting the app will resolve most errors.
  2. Update the Jerusalem Audio Tours App. Here is how:
    1. On Android goto PlayStore » Search for "Jerusalem Audio Tours" » Open Jerusalem Audio Tours » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jerusalem Audio Tours » click "UPDATE".
  3. Clear Jerusalem Audio Tours app cache: Clearing cached data will force your app to retrieve the latest data directly from Jerusalem Audio Tours servers.
    1. On Android, goto Settings » Apps » Select "Jerusalem Audio Tours" » click Storage » click "Clear Cache".
  4. Check Jerusalem Audio Tours app permissions. If any of these permissions required to use your device's features are disenabled, Jerusalem Audio Tours might not work.
  5. Uninstall and reinstall Jerusalem Audio Tours. If nothing else has worked, completely uninstall Jerusalem Audio Tours then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jerusalem Audio Tours not working


2. Fix Jerusalem Audio Tours Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jerusalem Audio Tours be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jerusalem Audio Tours not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jerusalem Audio Tours may not be able to connect to the Internet when running in the background.

Reported Issues

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