Contact Customer Service

Why should I report an Issue with Mobile Doorman?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mobile Doorman to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For Mobile Doorman residents!

2. Manage tasks, communication, and property information conveniently on your phone.

1. Just email the notices to me like a normal sane person and dump this app.Extremely frustrated and disappointed in this app as it negatively effects my experiences here at the Collins Junction Apartments where they require us to use this app to pay rent and request maintenance; neither of which I am able to do.

2. Not sure if its an update thing or what, I used to be able to long in pretty easy, not says I need a verification code to set up my account and can't find my email or phone number.

3. And I'm suddenly unable to access .I recently downloaded app and it was working fine now I cant log in and when I tried again cant find my information.

4. Very frustrating.Tried to link this app with the zego app that was already set up, but it kept telling me to reset a new password, and when I tried, I kept getting the bouncing balls.

5. I have messages I need to open but can't access them.Was using this fine for several months.

6. It worked a couple months ago, but the version that's available right now for android does not even open.

7. Decent messaging system, although responses were always slow, so I'm not sure if that's a notification issue or app issue.Got this app mainly to pay rent.

8. Used it for 2 months (with issues, taking long to load, making me sign in 3-4 times, not having an amount due to pay listed, etc.) and now won't work at all.

9. I click pay rent and it starts like it's loading then crashes and I get an android message that the app is crashing and has to close.

10. Seems like there wasn't any testing done prior to roll out.Keeps saying internal server error, I uninstalled and reinstalled,still has the same error.

11. When I was able to log in, I couldn't pay rent through the app anyway (would redirect to my property's website and had to log in there).

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open Mobile Doorman » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear Mobile Doorman app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "Mobile Doorman" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.