Contact TimeLab Customer Service

Why should I report an Issue with TimeLab - Video Rendering?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MobilePhoton to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It doesn't allow me to upload 1700 photos.My experience was not good for the app.i travel for milky way with my friends in midnight shoot a hundred of raw picture of Milky way and i am subscrib the app but when i was wanted to make a time lapse video the app was not responding.its really disappointing and disgusting.🥺🥺App is not working....not allowing to take photos or import photos....after purchasing premium version ..I lost my money....Looked promising but doesn't work (at least on my s10e), seems to mix up the frames or something strange.

2. Finally, since it made such terrible videos, I'm not likely to spend the $ to buy the premium app to use the pix made by Mobile Photon's Intervalometer.Disappointing. It won't let me select a range of images (I have to click each one manually) and worse still it limits me to 50 images.

3. What's the point of that? I've already paid for the intervalometer from the same developer, and all the in app purchases, guess I'll have to export all the videos onto my pc and create the time lapse on there instead.

4. A shame because it's one of the only ones I found where you can set the amount of frames and it will predict the capture time and video time.

5. Only downside is that the pictures seem to be in a random order when finished so 3 hours of footage was wasted! Even with the best features and cleanest UI it's worthless if it's not properly working.

6. After processing, the entire video was 30 seconds.App not working... Earlier 4 months back the app was working fine .

7. Shot over 900 frames at 6 seconds apart over the course of 60 minutes, and the video was 30 minutes long.

8. Only reason why I haven't given this a 5 star is that it doesn't allow 15000 photos as described.

9. It's very user friendly, easy to use, and it works perfectly! It works really well with my Samsung Galaxy A51 5G phone! I shot my first moonrise last night.

10. Why aren't the in app purchase costs listed up front? Charging me to edit at the point of editing is scummy behaviour.

11. We are not able to open while clicking on "create new timelapse l" or on "import to create timelapse".

1. Fix TimeLab Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TimeLab: Restarting the app will resolve most errors.
2. Update the TimeLab App. Here is how:
   1. On Android goto PlayStore » Search for "TimeLab" » Open TimeLab - Video Rendering » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TimeLab » click "UPDATE".
3. Clear TimeLab - Video Rendering app cache: Clearing cached data will force your app to retrieve the latest data directly from TimeLab servers.
   1. On Android, goto Settings » Apps » Select "TimeLab - Video Rendering" » click Storage » click "Clear Cache".
4. Check TimeLab app permissions. If any of these permissions required to use your device's features are disenabled, TimeLab might not work.
5. Uninstall and reinstall TimeLab. If nothing else has worked, completely uninstall TimeLab then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TimeLab not working

2. Fix TimeLab Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TimeLab be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TimeLab not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TimeLab may not be able to connect to the Internet when running in the background.