Contact MyMerrill Customer Service

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1. I also think the app should be updated to include the option of seeing that the mobile deposit(s) you just initiated have been received and are in a "pending" status.I am not tech savvy at all and after a brief walkthrough of some of the cool features this app has, it is so easy to navigate through.

2. For whatever reason the messages timeline is the only way to actually open messages.Constantly getting locked out of my account because the app does not maintain the fingerprint ID.

3. Also, the image of the camera app was very jerky, and sometimes it cuts off part of the document, but during picture snap, the entire document was within frame.Getting into the app is easy enough.

4. Does not allow you to see your passcode as you type it in which makes it easy to type it improperly on a touch screen when you have a complex passcode and then after a few tries it locks you out permanently.

5. Then when you do get in it takes 30 seconds to load the app and force quits every time I try to open messages.

6. But recently, when trying to make mobile check deposits, it takes me two or three attempts each check.

7. Considering how much time it takes to finally get a clear image the concept of mailing them in instead becomes attractive.

8. Also when I took pictures of my documents, it somehow generated multiple images of the same image on every picture taken.

9. Messages in the secure inbox always show up as expired even when their expiration date is months out.

10. It had a recent issue of getting stuck on the splash screen.

11. It has an amazingy difficult time processing images for the back of checks.

1. Fix MyMerrill Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyMerrill: Restarting the app will resolve most errors.
2. Update the MyMerrill App. Here is how:
   1. On Android goto PlayStore » Search for "MyMerrill" » Open MyMerrill » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyMerrill » click "UPDATE".
3. Clear MyMerrill app cache: Clearing cached data will force your app to retrieve the latest data directly from MyMerrill servers.
   1. On Android, goto Settings » Apps » Select "MyMerrill" » click Storage » click "Clear Cache".
4. Check MyMerrill app permissions. If any of these permissions required to use your device's features are disenabled, MyMerrill might not work.
5. Uninstall and reinstall MyMerrill. If nothing else has worked, completely uninstall MyMerrill then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyMerrill not working

2. Fix MyMerrill Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyMerrill be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyMerrill not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyMerrill may not be able to connect to the Internet when running in the background.