Contact Cross DJ Pro Customer Service

Why should I report an Issue with Cross DJ Pro - Mix & Remix?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mixvibes to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's amazing.It's actually really cool and useful...once you really learn how to use it! But 1st - for anyone that has had the glitch with it not playing, and just letting out an annoyingly loud chirp - I don't know why it is, and think they'd fix it, but I found if you just plug headphones into you phone jack, then back out, 1 time, then it works from that point on just fine!After doing a bit of research, i chose cross dj as my back up system, just in case my macbook pro running tracktor went down.

2. It's a fine app when it works, can really be fun little dj tool to play in flights or small parties but recent versions are deteriorating - sound quality is really low in the post three versions, and despite going from a Note 4 to S8 to S9 to S10, performance wise the app peaked on the S8 and since than it's laggy and slow.

3. Classy.This is pretty great! Very user friendly and despite requiring you to teach yourself , it's got a lot of useful features! I'm having an issue where the Brake FX does NOT like my phone 🤣(I'm running 6gb RAM on a AGM h5 pro) use of it 2 or 3 times forces the app to close and erase your work.

4. Sync seems off by a fraction most of the time, which is extremely annoying as it needs constant adjustments, it doesn't seem to beatmatch correctly, songs are randomly assigned photos from my photo album as covers making no sense whatsoever.This is a very feature packed app.

5. Would love it to work like it should, it's a great tool, please make it work well.You can't access other user's SoundCloud playlists.

6. Viewing other user's playlists is a core feature of SoundCloud and it seems like the Cross DJ developers left the feature out for no reason.

7. but other than that little hiccup this is some pocket turn tables/drum pads for fellow music makers and I love what you got going here!This software is by far hands down, the best mobile mixing / DJ app that you can find out there.

8. If you plan on creating a mix on the fly and only have your phone to do it on, you want your complication mix to be at the highest possible quality setting like LEGECY OR LOSSLESS.

9. Album art doesn't populate the decks properly for tracks in the automix list and spinning tracks from SoundCloud eventually leads to the app crashing.

10. Automix is a GREAT, with 16-beat matching it's AMAZING! But random software issues make me crazy.

11. For example cueing doesn't seem to be able to be set at any point I want it, often it's a fraction off.

1. Fix Cross DJ Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cross DJ Pro: Restarting the app will resolve most errors.
2. Update the Cross DJ Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Cross DJ Pro" » Open Cross DJ Pro - Mix & Remix » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cross DJ Pro » click "UPDATE".
3. Clear Cross DJ Pro - Mix & Remix app cache: Clearing cached data will force your app to retrieve the latest data directly from Cross DJ Pro servers.
   1. On Android, goto Settings » Apps » Select "Cross DJ Pro - Mix & Remix" » click Storage » click "Clear Cache".
4. Check Cross DJ Pro app permissions. If any of these permissions required to use your device's features are disenabled, Cross DJ Pro might not work.
5. Uninstall and reinstall Cross DJ Pro. If nothing else has worked, completely uninstall Cross DJ Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cross DJ Pro not working

2. Fix Cross DJ Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cross DJ Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cross DJ Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cross DJ Pro may not be able to connect to the Internet when running in the background.