Published by MHC Medical Network (MHC Asia Group) on Apr 4, 2024

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Why should I report an Issue with MHC Clinic Network Locator?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MHC Medical Network (MHC Asia Group) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About MHC Clinic Network Locator

1. MHC is a leading medical and health technology Company specialising in Managed Care, Third Party Administration (TPA), Work Place Health Programmes and Health Screening Services in Singapore and the region.

2. A compilation of funny health jokes, inspiring health quotes and articles written to promote physical and mental health and wellness.

3. Keep yourself updated with the latest health trends, work place health tips, health jokes and more.

4. Exclusive to our MHC, AVIVA, Tokio Marine, AIA, Prudential, QBE, AXA, AXA Clinicare, China Taiping Ins. (S), EQ, FWD, Sompo, MSIG & Liberty program members only.

5. Your handy guide to our health info and news.

6. Watch our collection of health related videos.

7. MHC Clinic Network app is a comprehensive guide to our network of more than 1000 panel clinics in Singapore.

8. MHC is now offering a range of lifestyle benefits for members.

9. Member can now submit claims and view their visits via the App.

10. Access rights must be enabled by HR Manager first.

11. Forgotten your card on your visit to the clinic?

MHC Clinic Network Locator Customer Insights

1. Hateful and a horrible waste of time trying to navigate the app and to see a doctorEver since the new update, due to PDPA, when request to sign in with your password, the reply box says unable to verify your password, hence have to go thru the whole routine of setting up the app before it recognise the email address and password and then launch the OTP.

2. Can't log in every time I am at the clinic so what's the point of having insurance as I have to pay from my own pocket anyways.Worst app ever! I wanted to not even give any star! Everytime I want to access the app im required to set up my account.

3. Viewing the card on a mobile phone is far worse than carrying a physical card -- the app doesn't allow zooming in so that one can see clearly the text on the card.

4. However should have a "starred" function so we can shortlist clinics we preferred or had visited.I wish to put zero, there is no such option.

5. It would also be nice to add a function on how much has been spent and what the balance of the coverage is.Frustrating. That's the feeling as using this app.

6. Dependant worse still unable to update details.

7. I am sure my password is correct and when I tried resetting it email could not be found.

8. And what kind of app always needs you to key in log in details, I hope they have option to "remember device".

9. Every time log in details required.

10. Each update seem to override the login details that you key in before.

11. Truly useless app..i rather carry a hardcopy of my card around...This is the worst all ever.

Steps to Troubleshoot & Fix MHC Clinic Network Locator Issues

1. Fix MHC Clinic Network Locator Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MHC Clinic Network Locator: Restarting the app will resolve most errors.
  2. Update the MHC Clinic Network Locator App. Here is how:
    1. On Android goto PlayStore » Search for "MHC Clinic Network Locator" » Open MHC Clinic Network Locator » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MHC Clinic Network Locator » click "UPDATE".
  3. Clear MHC Clinic Network Locator app cache: Clearing cached data will force your app to retrieve the latest data directly from MHC Clinic Network Locator servers.
    1. On Android, goto Settings » Apps » Select "MHC Clinic Network Locator" » click Storage » click "Clear Cache".
  4. Check MHC Clinic Network Locator app permissions. If any of these permissions required to use your device's features are disenabled, MHC Clinic Network Locator might not work.
  5. Uninstall and reinstall MHC Clinic Network Locator. If nothing else has worked, completely uninstall MHC Clinic Network Locator then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MHC Clinic Network Locator not working


2. Fix MHC Clinic Network Locator Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MHC Clinic Network Locator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MHC Clinic Network Locator not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MHC Clinic Network Locator may not be able to connect to the Internet when running in the background.

Reported Issues

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