Contact MetLife US App Customer Service

Why should I report an Issue with MetLife US App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MetLife Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We focused on your feedback, making it easy and secure to register and access your information.

2. The new MetLife Mobile App makes it simple and more efficient for you to manage your benefits.

3. We also improved the customer experience with an overall design enhancement.

4. For additional product information and other details, please visit MetLife.

1. Who would have thought something could be worse than their website? I haven't been able to log into the website to pay my bill in 3 weeks (the page never loads), auto pay kicked in, posted my bill, but for some reason refunded the balance, and now my "type of account isn't available on the app".

2. The other issue was that when filling out the form, the Date of Birth has to be picked from the built in calendar and going back all the way to the desired year was time consuming, very frustrating and annoying! I hope that there are no other issues beyond the point where we were forced to stop.Constantly gives me errors.

3. It doesn't pull data from Samsung pass correctly, it doesn't show you the credit card number you are entering so you have no idea if you entered right or not, it throws payment errors all the time.

4. Seriously thinking about getting rid of this insurance completely12/9/22: Horrible app! Stuck in a loop asking for my email address and phone number.

5. The app says that MetLife will sell my email address and phone number to third party so they can send me automated phone calls and emails with advertisements.

6. The app doesn't accept payments lower than $30 so if you have a low premium on say an umbrella or a renters policy you are forced to call in...calling in forces you to navigate their awful IVR.

7. You press ok, and sufdenly your email and phone number have been erased.

8. (using Galaxy S9+)I wish I could give no stars! The app goes into full screen mode making it nearly impossible to close, unless you change it via your phone's app settings.

9. We were unable to set up our account because it won't take our new password even if we carefully followed the guidelines and tried several time.

10. You know the one that talks over you entering your policy number and then claims not to recognize it!This app is slow hot garbage.

11. Every other time, no matter the time, or day, it gives an error message.

1. Fix MetLife US App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MetLife US App: Restarting the app will resolve most errors.
2. Update the MetLife US App App. Here is how:
   1. On Android goto PlayStore » Search for "MetLife US App" » Open MetLife US App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MetLife US App » click "UPDATE".
3. Clear MetLife US App app cache: Clearing cached data will force your app to retrieve the latest data directly from MetLife US App servers.
   1. On Android, goto Settings » Apps » Select "MetLife US App" » click Storage » click "Clear Cache".
4. Check MetLife US App app permissions. If any of these permissions required to use your device's features are disenabled, MetLife US App might not work.
5. Uninstall and reinstall MetLife US App. If nothing else has worked, completely uninstall MetLife US App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MetLife US App not working

2. Fix MetLife US App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MetLife US App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MetLife US App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MetLife US App may not be able to connect to the Internet when running in the background.