Published by MetLife Inc

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Why should I report an Issue with MetLife My Journey?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MetLife Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

MetLife My Journey Customer Insights

1. And it also sucks that it when I pull over to take a phone call or to make a call I usually pull into a parking lot and it says distracted driving even when I go out of my way to make sure my car is stopped and in park.Doesn't even let me begin anything! When I open the app and click 'Get Started', it asks for my phone number so it can send me a code.

2. Such as using your phone for navigation (setting up google maps and then not even touching the phone until you've reached your destination and parked) being counted as distracted driving.

3. There should also be a way to set it up in the case that a passenger is using your phone while you're driving because that's another frequent occurance for me (usually I end up just turning off my location and not tracking those trips because it's annoying for it to count a passenger using my phone as me using it).

4. So far distracted driving isn't counted into the driving rating (as far as I know) but if it were that would really suck because my work requires me to regularly drive to unfamiliar places (which means using google maps).

5. There should be a way to make it so navigation doesn't count as using your phone/distracted driving unless you're actually engaging with the phone.

6. Personally I would consider that to be just as distracting as using a phone while driving.

7. Honestly if it weren't for the insurance discount I wouldn't even bother with it.Great in theory, but significant battery drain and doesn't seem to be in tune with around town driving.

8. I checked my drive and it dinged me 8 points for driving at high speeds.The application is nice, EXCEPT how sensitive it is to acceleration and deceleration.

9. I'm getting dinged for my friends driving.Drains your battery and claims excessive acceleration when getting on highway.

10. This app runs more of risk to cause you an accident because you contemplate your better judgement in order to avoid your score being dinged by the app rather than focusing on the actual real time events that are occurring on the road that require quick and decisive action.

11. My kid can't even use my phone while I'm driving because it's considered distracted driving & I'm not the one on the phone.

Steps to Troubleshoot & Fix MetLife My Journey Issues

1. Fix MetLife My Journey Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MetLife My Journey: Restarting the app will resolve most errors.
  2. Update the MetLife My Journey App. Here is how:
    1. On Android goto PlayStore » Search for "MetLife My Journey" » Open MetLife My Journey » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MetLife My Journey » click "UPDATE".
  3. Clear MetLife My Journey app cache: Clearing cached data will force your app to retrieve the latest data directly from MetLife My Journey servers.
    1. On Android, goto Settings » Apps » Select "MetLife My Journey" » click Storage » click "Clear Cache".
  4. Check MetLife My Journey app permissions. If any of these permissions required to use your device's features are disenabled, MetLife My Journey might not work.
  5. Uninstall and reinstall MetLife My Journey. If nothing else has worked, completely uninstall MetLife My Journey then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MetLife My Journey not working


2. Fix MetLife My Journey Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MetLife My Journey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MetLife My Journey not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MetLife My Journey may not be able to connect to the Internet when running in the background.

Reported Issues