Contact Files Customer Service

Why should I report an Issue with Files?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Marc apps & software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Some phones, tablets and other devices don't have a file manager installed by default.

2. There's usually a file manager available though: hidden away in the settings app.

3. This shortcut app allows you to open that file manager with just one click from your app list.

1. So to repeat, this is just a shortcut, to help you find the last file manager you'll ever need, and the one that actually came stock with Android.I've been looking for standalone access to this app for quite some time- this app is so much more useful than the standard "MyFiles" app (Samsung's stock file manager) in terms of functionality, especially if you need to access diverse cloud storage services all in one place; every account is ALREADY BUILT IN! It's extremely difficult to find a third-party cloud manger that supports various cloud accounts as they are usually very limiting in terms of supported platforms.

2. Based on reading other comments, apparently this app gives you access to the default File Manager on your phone, which for some reason doesn't have a shortcut available on newer versions of Android.

3. On several Samsung tablets, you can't even get access to the "hidden system file app" via the Settings app, even though it's still buried in the OS through this shortcut.Excellent idea, who could have thought a shortcut to the Android's hidden file manager could be so good.

4. Files by Google (Google's own file manager) does not allow you to access files within Root\Android\data, but this app is just a shortcut that allows you to run your phone's native file manager.

5. Google decided 2 years ago to change how folder structure is handled in Android, so you can't easily access your saved songs in the Android/data folder where their saved by default and is the save location for hundreds of apps, making them near impossible to access without rooting or using a PC.

6. Thank you to the developer of this app.Thank you for a quick solution to the Android 11 craziness of removing access to hidden Android/data folder, even when "show hidden files" is checked.

7. For people experiencing crashes, it's just a shortcut to the default file manager of your Android device, it's not a separate app.

8. Thank you for making this app (shortcut); I can now use my phone the way I want to.Works perfectly! This is perfect for anyone who does not like Google's Files Application.

9. This is the shortcut to the default Android" Files" app you never knew you needed.

10. It's the smoothest and most stable file manager for Android.

11. I use it on my Essential Phone with absolutely zero issues.Works great 90% of the time, although at times it will still show a file that's already been deleted.

1. Fix Files Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Files: Restarting the app will resolve most errors.
2. Update the Files App. Here is how:
   1. On Android goto PlayStore » Search for "Files" » Open Files » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Files » click "UPDATE".
3. Clear Files app cache: Clearing cached data will force your app to retrieve the latest data directly from Files servers.
   1. On Android, goto Settings » Apps » Select "Files" » click Storage » click "Clear Cache".
4. Check Files app permissions. If any of these permissions required to use your device's features are disenabled, Files might not work.
5. Uninstall and reinstall Files. If nothing else has worked, completely uninstall Files then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Files not working

2. Fix Files Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Files be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Files not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Files may not be able to connect to the Internet when running in the background.