Contact Family Tree Maker Connect Customer Service

Why should I report an Issue with Family Tree Maker Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Software MacKiev Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Family Tree Maker Connect (FTM Connect) is a companion app to Family Tree Maker desktop genealogy software that enables the user to view their family tree on their Android device.

1. Intuitive to navigate, but can get lost on mobile device screen if complicated or large tree... Could do with other navigation aids, ability to delve deeper to see other media items and facts not presented in summary or 'alternative'.

2. which gave you options to restrict certain info for living relations.Gave one extra star as I use it often when I need quick access to my tree.

3. There is no real functionality in this app other than to view what I presume is the last tree you had open on a desktop.

4. My phone has plenty of memory including additional storage so there should be no problem.I find this app very useful for a quick reference when out researching or discussion with others on our tree.

5. I was so excited to be able to put this app on my phone for all those times I need to look something up when no laptop is available, but I'm highly disappointed! Upon opening the app nothing happens and there are no navigation or option choices other than logging out.

6. Working again (June 2023)Very disappointed that this app is not compatible with my device! I have a Samsung tablet...it's not the old! Why can't it be compatible with all dvic Very disappointed, not compatible with my Samsung tablet! Why not???We have never been able to download this app, to phone or tablet.

7. However, updates to my desktop tree do not synch with this app eventhough the program says the update was succesful.

8. Very disappointedVery disappointed as was hoping for this to be as good as the Family Tree program.

9. After numerous attempts to open my successfully created satellite tree, the app will not open the tree at all.

10. The only setting option is to change the background color of the tree you're looking at.

11. I have successfully created an Antenna Tree in the desktop version which I love.

1. Fix Family Tree Maker Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Family Tree Maker Connect: Restarting the app will resolve most errors.
2. Update the Family Tree Maker Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Family Tree Maker Connect" » Open Family Tree Maker Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Tree Maker Connect » click "UPDATE".
3. Clear Family Tree Maker Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Tree Maker Connect servers.
   1. On Android, goto Settings » Apps » Select "Family Tree Maker Connect" » click Storage » click "Clear Cache".
4. Check Family Tree Maker Connect app permissions. If any of these permissions required to use your device's features are disenabled, Family Tree Maker Connect might not work.
5. Uninstall and reinstall Family Tree Maker Connect. If nothing else has worked, completely uninstall Family Tree Maker Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Family Tree Maker Connect not working

2. Fix Family Tree Maker Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Family Tree Maker Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Family Tree Maker Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Family Tree Maker Connect may not be able to connect to the Internet when running in the background.