Contact Remote Customer Service

Why should I report an Issue with Remote for LG TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FreeAppsTV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I uninstalled it.It does work well, the ads make the app lag, it takes to long to be able to push a button waiting on an ad! I have to constantly have permission for the app to run my tv, it does not store the tv so makes it pointless if you lost your remote or waiting on it to dry out!Purchased app, so no more ads, but everytime i turn the tv off, the remote connection is lost, therefore the app will not turn the tv back on.

2. This is especially annoying when you need to scroll or enter text.Amazing!! I have been looking for ages to find a remote app but none of them worked until I got to this one and it worked!!! I only needed an app because we lost the actual remote and couldn't find it and the TV was 96 percent on volume and was too loud and now it is 49 percent volume so thank you for this amazing app!! 😊Every like 4-5 clicks there is an ad popping up on the entire screen.

3. Luckily auto-detection seems to work.TERRIBLE The ads interrupt actually being able to use the remote, it takes forever to get any buttons pushed if you have to move more than 2 clicks in any direction because it gets "stuck" and did I mention you can't get more than 3 clicks in before you get a giant ad that you have to wait 5 seconds to click away? Oh, or pay every month for premium.

4. I'll give it 3 stars because it does work, but having full screen ads appear every 8 or so button presses is flippin' super irritating.

5. Thank you so much for developing this app! Been using the old LG Remote App and it still works, but I do get errors.

6. Or they just want you to get so annoyed you buy it.No mouse pad for easy swiping and selection; has user friendly button setup though.

7. I have tried most apps but this one is the best especially that it operate not only via WiFi but also ethernet connection.I can't seem to be able to upgrade to the adless version.

8. Also, couldn't use this app to sign up to an online account using the remote.

9. Who wants to pay to use a basic TV remote who's alphabet keyboard isn't compatible with anything?You have to pay as the version with ads is ridiculous.

10. A good replacement for my original remote which stopped working.

11. Just downloaded this, but so far it's almost perfect! The premium option isn't a big deal; app development is not free and takes time.

1. Fix Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote: Restarting the app will resolve most errors.
2. Update the Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Remote" » Open Remote for LG TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote » click "UPDATE".
3. Clear Remote for LG TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote servers.
   1. On Android, goto Settings » Apps » Select "Remote for LG TV" » click Storage » click "Clear Cache".
4. Check Remote app permissions. If any of these permissions required to use your device's features are disenabled, Remote might not work.
5. Uninstall and reinstall Remote. If nothing else has worked, completely uninstall Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote not working

2. Fix Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote may not be able to connect to the Internet when running in the background.