Contact Remote Customer Service

Why should I report an Issue with Remote for Philips TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FreeAppsTV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. "Remote for Philips TV" works with the free Smart TV 2k11 ( xxPFL5xx6 to xxPFL9xx6 ) model.

2. "Remote for Philips TV" is a virtual remote control that allows you to connect your TV from your smartphone .

3. The application is completely free and can replace your standard remote control of your TV .

4. To use the remote control, you must have your mobile / tablet is on the same wifi network as your TV .

5. In addition to a careful representation of the remote control , you can use all the functionality of the remote real easily.

6. Detection of your TV will automatically and according to the model of your TV, you have to accept the message that appears on your TV.

7. As the application runs on your home network, it is not necessary to be near to the TV .

8. This app is neither an official Philips product, nor are we affiliated with the Philips company.

1. And, did I say full screen ads after every 2 or 3 button clicks?My TV wasn't detected on the WiFi network shared by my phone and my TV automatically, so I had to enter my IP address manually.

2. She offered absolutely no help, not even one attempt at troubleshooting, not one procedure, and basically said that without the remote, I'm stuck, since there's no way to switch from letters to numbers to input the wifi password, and the password unfortunately must contain numbers, otherwise I would have changed it.would have been really good except for too much ads... if it's just ads at the bottom, it would be tolerable... but full screen ads after every 2 or 3 clicks? That's really annoying - especially the ads that come with audio.

3. not worth the trouble even installing.i really was hoping this one (after having to uninstall 12 other apps) that this would work on my 10 yr old Phillips TV! Didn't happen... it keeps saying it can't find my tv on the same wi-fi network.

4. reset the TV, reconnected to wifi multiple times and even put in the ip and it just says I have to be on the same network as my phone for my TV and I've reconnected my phone as well to the 1 wifi we have.

5. Your smart TV and your tablet/phone must be connected to the same WiFi network.

6. I checked my TVs wifi IP address and its connected as is my phone.

7. But that wasn't a problem, and the app popped right up and across the top of the graphic (of the remote) was the msg: [TV]Phil TV detected However, any button pressed on the remote returned the same error msg: Your TV was not detected.

8. So how pray tell does this app know what to call my TV after I've connected it but it somehow still isnt on the same network??? Garbage app to just give you adds.

9. Keep searching.It was working perfectly until the last update but now it doesn't connect automatically on startup even if I manually set the IP.

10. But when I use any key on said app I get the same prompt that the phone and TV need to be on the same network.

11. Wifi works fine on the tv and my phone so its the app.

1. Fix Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote: Restarting the app will resolve most errors.
2. Update the Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Remote" » Open Remote for Philips TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote » click "UPDATE".
3. Clear Remote for Philips TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote servers.
   1. On Android, goto Settings » Apps » Select "Remote for Philips TV" » click Storage » click "Clear Cache".
4. Check Remote app permissions. If any of these permissions required to use your device's features are disenabled, Remote might not work.
5. Uninstall and reinstall Remote. If nothing else has worked, completely uninstall Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote not working

2. Fix Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote may not be able to connect to the Internet when running in the background.