Contact THE LEGO Customer Service

Why should I report an Issue with THE LEGO® MOVIE 2™ Movie Maker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LEGO System A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The idea was amazing, an official LEGO stop motion app is a good idea! But it had some problems, such as: When I made a video for the competition, I wanted to save my video and return to it later, but my HOURS of hard work were wasted because there was no way to come back and edit the video.

2. This is a pretty good app, but differentiates from the Lego Stop Motion Movie Maker (Please bring it back) from a long time ago, which isn't bad.

3. Skip this app and juat make a stop motion video using your camera and editing software.Good idea, bad outcome.

4. If you decide to give up your privacy and data you can decide to upload the video to be manually checked, in 3 years nobody will be able to use this app when lego decide to stop paying the manual reviewer.

5. If we add sound effects in our video and try to save it, it ends up with an error 'Oops something went wrong'.

6. When you are making 'stop motion' pictures and you swipe right by accident to start recording it says 'are you sure you are done taking pictures?' If you then click 'x' , it still deletes all the hard work.

7. Could you please look into it on priority.I was very proud of the first version of lego movie maker, this one is really minimal but I feel nostalgic and decide to give it a try.

8. That's bad because when you have a completed video but the animations are not on point, it ruins the experience and you have to start from scratch.Takes forever to process each video, no menu, so it takes forever to create each clip.

9. We could not do anything, could not add effects as everytime we wanted to change between snaps, video or effects it just deletes everything.

10. After more than an hour of setup and taking snaps to make a 12 sec video we tried to submit and gots ops something went wrong.

11. Special effects and sounds do not work in produced movie.

1. Fix THE LEGO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart THE LEGO: Restarting the app will resolve most errors.
2. Update the THE LEGO App. Here is how:
   1. On Android goto PlayStore » Search for "THE LEGO" » Open THE LEGO® MOVIE 2™ Movie Maker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for THE LEGO » click "UPDATE".
3. Clear THE LEGO® MOVIE 2™ Movie Maker app cache: Clearing cached data will force your app to retrieve the latest data directly from THE LEGO servers.
   1. On Android, goto Settings » Apps » Select "THE LEGO® MOVIE 2™ Movie Maker" » click Storage » click "Clear Cache".
4. Check THE LEGO app permissions. If any of these permissions required to use your device's features are disenabled, THE LEGO might not work.
5. Uninstall and reinstall THE LEGO. If nothing else has worked, completely uninstall THE LEGO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing THE LEGO not working

2. Fix THE LEGO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make THE LEGO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to THE LEGO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, THE LEGO may not be able to connect to the Internet when running in the background.