Contact Home Theater VR Customer Service

Why chat with our AI Home Theater VR Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Home Theater VR.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Would be nice to have additional calibration such as disabling the Z axis.I really like this app, really good video quality, the only issue with this app is that you have to look down in your vr, so your head is facing down to watch the screen inside the vr, I don't know if there is a way I can adjust that though or what I can do to fix that so my head is facing forward but looking at the video also.5 stars best VR content viewing option.

2. The sort order on local files is fine now, except after that update, any local file movies that I play are stuttering, they play fine on other players.

3. FYI, playstore acct is actively the correct acct, & making no changes on the device, dwnLd app, its associating with the wrong acct, uninstall> install, tries to pay again from another acct, uninstall > install, wrong acct again, del & dwnLd &several times , each time checking it, and this time it caught the premium access on the 4th or 5th uninstall install cycle.

4. I bought it after playing with the free version for less than an hour.Love the app, but the locked screen issue remains to happen... I just purchased the no ad version and I tried to switch to vr controller, now I cannot enter into site ever since.

5. Missing essential features - player bizarrely missing the ability to simply skip to next or previous video (only has adjustable "skip forward/back X seconds" feature that wraps around to the same video if you go too far.

6. Both are excellent and this is hands down my favorite vr viewingI like the app except that when I want to watch movies on my sd card, the titles are listed in random order instead of alphabetical, I dont see an option to correct this.

7. Also, every time there is an update, the update screen that appears when you start the app will not go away by pressing cancel, I have to keep exiting the app and restarting for it to finally start without the update screen.Pretty amazing.

8. As VR files are usually too large for local storage, and setting up individual streams takes a lot of steps.PERFECT!! After searching for the best vr player especially for my own local stuff, I found it.

9. It's maddening to have to scroll through a list of dozens of movies to find what I want to watch without having a sort order.

10. The same movies were playing fine until the last update on 11-11.

11. Not sure if there is a setting I'm missing or a technical limitation of the hardware I'm using to stream.

1. Fix Home Theater VR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Home Theater VR: Restarting the app will resolve most errors.
2. Update the Home Theater VR App. Here is how:
   1. On Android goto PlayStore » Search for "Home Theater VR" » Open Home Theater VR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Home Theater VR » click "UPDATE".
3. Clear Home Theater VR app cache: Clearing cached data will force your app to retrieve the latest data directly from Home Theater VR servers.
   1. On Android, goto Settings » Apps » Select "Home Theater VR" » click Storage » click "Clear Cache".
4. Check Home Theater VR app permissions. If any of these permissions required to use your device's features are disenabled, Home Theater VR might not work.
5. Uninstall and reinstall Home Theater VR. If nothing else has worked, completely uninstall Home Theater VR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Home Theater VR not working

2. Fix Home Theater VR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Home Theater VR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Home Theater VR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Home Theater VR may not be able to connect to the Internet when running in the background.