Contact LEGO Customer Service

Why should I report an Issue with LEGO® TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LEGO System A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What's weird is that the first few episodes are unavailable, and a few other episodes, and when I try to watch them, it just says, "oops! Something went wrong, please try again later." It wasn't doing that a few months ago! And another episode is in another language! Please fix this, LEGO! I've tried uninstalling and reinstalling, but that doesn't work!A really good app.

2. There are a few problems with the app such as it doesn't have a search function, the videos are all jumbled so its harder to look for stuff (The Ninjago, Chima, Star Warsand DC sections are quite un-organized and I wish there was some more Minecraft stuff :DI love that Lego Chima is here.

3. 1: shows like Ninjago or Chima are not put in chronoligical order and 2: it only has seasons 1-4 of Ninjago as well as some online episodes and clips.

4. LEGO TV would be a safe place for people to watch all of their favorite Ninjago episodes.

5. Still, it's a five out of fiveI'm really happy to be able to watch older shows like Chima, however, the series is not in any order, and that's a little frustrating.

6. It has Lego Chima, which is the only show that has all of its episodes on this app.

7. Like I said, Lego Chima is the only show on this app that has all the episodes.

8. I wish you could search for things instead of looking for them, also it has a different language when I want to watch ninjago so I can't watch it these two things are VERY annoying and making me rarely open this now.

9. Thanks!Ummm its not in order... thats the problem but hey! I have so many selections! Could you update this and put it in order? Thanks :edit Ummm also I have the Lego Mario app (fun!) And it saved my Info.

10. It's already 5 stars because it has Chima, but the fact that it's all free and there's a lot of variety makes it better despite the fact I only use this app for watching Lego Chima.

11. Maybe you can add Ninjago episodes from the more recent seasons (Hunted, for example), because I know there are many people who don't have access to those episodes, and I used to be one of them.

1. Fix LEGO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LEGO: Restarting the app will resolve most errors.
2. Update the LEGO App. Here is how:
   1. On Android goto PlayStore » Search for "LEGO" » Open LEGO® TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LEGO » click "UPDATE".
3. Clear LEGO® TV app cache: Clearing cached data will force your app to retrieve the latest data directly from LEGO servers.
   1. On Android, goto Settings » Apps » Select "LEGO® TV" » click Storage » click "Clear Cache".
4. Check LEGO app permissions. If any of these permissions required to use your device's features are disenabled, LEGO might not work.
5. Uninstall and reinstall LEGO. If nothing else has worked, completely uninstall LEGO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LEGO not working

2. Fix LEGO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LEGO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LEGO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LEGO may not be able to connect to the Internet when running in the background.