Contact Santa Moments Customer Service

Why should I report an Issue with Santa Moments?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dexati to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When I first downloaded the app and opened the gallery the first time I was able to see all of my pics on both phone memory and SD card.

2. I was a high level technician for Verizon for a long time, I know how these phones work so please don't insult me as you have others by responding with "we checked the app and that's not true".I paid for this app.

3. its riddled with ads and you have to download a completely different app to get santa stickers.Downloaded some others that didn't even work while this one was great.

4. after creating and saving my first pic the app would only pull from phone memory.

5. really annoying.I paid the extra money to get more stickers, but there were still only the free ones! Rip off!!!this app is terrible.

6. I end up closing out of the app and trying again, just to have the same thing happen over and over again.Doesn't pull up downloaded pictures after installing app.

7. I should have read the reviews before downloading.this app will not allow me to delete it off my phone.

8. as soon as I push uninstall my phone switch off and restarts.

9. Only what was on the phone at time of install.

10. I paid to have the app take adds off and to have additional stickers.

11. Took some photos and showed the kids who were certain I'd caught Santa.

1. Fix Santa Moments Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Santa Moments: Restarting the app will resolve most errors.
2. Update the Santa Moments App. Here is how:
   1. On Android goto PlayStore » Search for "Santa Moments" » Open Santa Moments » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santa Moments » click "UPDATE".
3. Clear Santa Moments app cache: Clearing cached data will force your app to retrieve the latest data directly from Santa Moments servers.
   1. On Android, goto Settings » Apps » Select "Santa Moments" » click Storage » click "Clear Cache".
4. Check Santa Moments app permissions. If any of these permissions required to use your device's features are disenabled, Santa Moments might not work.
5. Uninstall and reinstall Santa Moments. If nothing else has worked, completely uninstall Santa Moments then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Santa Moments not working

2. Fix Santa Moments Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Santa Moments be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Santa Moments not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Santa Moments may not be able to connect to the Internet when running in the background.