Contact JustAnswer Customer Service

Why should I report an Issue with JustAnswer: Ask for help, 24/7?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JustAnswer, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Since 2003, we've helped more than 10 million people get instant access to professional help. - Ask questions in 700+ professional specialties including legal, medical, pet care & more. - Get 2 free phone calls to Experts a month—a $50+ value! - Save your favorite Experts so you can ask questions again and again. - Get notified the instant an Expert replies to your question.

2. Experts join JustAnswer from some of the world’s most trusted institutions, including Harvard lawyers, UCLA doctors, Microsoft-certified computer techs, Christie’s appraisers, UC Davis vets.

3. Chat with Experts like lawyers, doctors, veterinarians, mechanics, computer techs, electricians, plumbers, tax accountants, and more.

4. PETS: Vet care for all pets, big or small, including dogs, cats, birds, reptiles, horses, rabbits, fish, rodents, exotic pets, and farm animals.

5. Members get unlimited conversations, 24/7, so you’ll always have an Expert ready to help.

6. HEALTH: Doctors and specialists for OB-GYN, dermatology, neurology, urology, pediatrics, dental health, eye health, cardiology, oncology, mental health counseling, and general wellness.

7. Every Expert on JustAnswer is vetted through a Multi-Step Expert Quality Process, including license verification and peer reviews.

8. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

9. LAW: Lawyers specializing in immigration law, family law, employment law, real estate law, criminal law, landlord-tenant law, education law, IP law, estate law, personal injury law, traffic law, and more.

10. AND MORE: Appraisals, small business help, tax advisory, relationship counseling, job counseling, firearms, and dream interpretation.

11. Discuss your individual situation with an Expert who specializes in your topic, 24/7.

1. I emailed asking for the $34 membership fee to be refunded, expecting it to be a few days before I even got a response, but literally 5 minutes later I got an email back saying that the $34 transaction was canceled and would be refunded.SCAM! DO NOT GET SUCKED IN! I was told it would just be a $1 fee for a question, and they told me it was no commitment and I wouldn't be charged more.

2. The "contact us" link is brokenRipoff! Don't ask a question, don't give them ANYTHING! They will tell you that you that it's a $5 charge to post your question/pass it along to an expert, but they'll ALSO charge you a membership fee of $46 at the same time and WILL NOT REFUND IT even if you cancel the exact same day 8n way less than 24 hours!! There is NO trial period!! You're much better off contacting a lawyer/attorney/expert in your area and getting a FREE consultation without strings attached!Complete scam.

3. I interpreted it that I will pay $2 dollars for the initial interaction and then will have a choice whether to go with a monthly subscription but instead I was charged $66 (monthly subscription) right away on top of the $2! The customer service agent cancelled my subscription but refused to refund the initial fee.

4. They are making their money off the membership fees that are not explained in an obvious upfront manner.A scam!! Abigail was dismissive of the fact I was charged $46 when the site advertised $5.

5. When I realised this was charged I cancelled my membership and asked for a refund or reimbursement.

6. She put the blame on me when clearly this is a recurring issue! Then she ended the chat saying I didn't respond but it wasn't even 2 minutes after her last message and I was in the middle of typing a response.

7. Very disappointing, and scammy, would never use this service again.IT'S A SCAM The undisclosed membership fee is now $46 (plus the bait and switch $5 account creation fee -- GTFOH).

8. I've cancelled my membership but there's no way that I can find customer service to get refunded as I had the membership less than 12 hours.

9. I didn't even have anything address this extra fee before hand so they charged without consent.My experience was good until I checked my debit card.

10. As other people said, JustAnswer lures you in with a $1 fee and then charge an additional $34; however, I immediately noticed this and canceled my subscription within 10 minutes.

11. I waited over 20 minutes for the first response and only got a generic answer that didn't even address all the problems.

1. Fix JustAnswer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JustAnswer: Restarting the app will resolve most errors.
2. Update the JustAnswer App. Here is how:
   1. On Android goto PlayStore » Search for "JustAnswer" » Open JustAnswer: Ask for help, 24/7 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JustAnswer » click "UPDATE".
3. Clear JustAnswer: Ask for help, 24/7 app cache: Clearing cached data will force your app to retrieve the latest data directly from JustAnswer servers.
   1. On Android, goto Settings » Apps » Select "JustAnswer: Ask for help, 24/7" » click Storage » click "Clear Cache".
4. Check JustAnswer app permissions. If any of these permissions required to use your device's features are disenabled, JustAnswer might not work.
5. Uninstall and reinstall JustAnswer. If nothing else has worked, completely uninstall JustAnswer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JustAnswer not working

2. Fix JustAnswer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JustAnswer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JustAnswer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JustAnswer may not be able to connect to the Internet when running in the background.