Contact Rock identifier Customer Service

Why should I report an Issue with Rock identifier?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Since Wear to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have found ONE Rock Identifier app out of so many that is remotely reliable and this surely isn't it.Dont know what I was expecting really, depending on the angle and the surface o put my gem stone I get different answers to what my gem could be so didnt really help and gone back to books and my eyes.Gets identification right by 4th attempt First 3 attempts are wrong...It hasn't been working for a weekThis app gets stuck soon as you take pic.

2. Horrible doesn't even come close to what I took a picture of and couldn't capture the right color of the rock to identifyNot a good app.

3. I tested it with easily identifiable stones and it not only produced wrong identification for all of them, the suggestions weren't even close to the picture.

4. I think they just throw anything random up there.Yet another rock identifying app that is not even remotely good.

5. I'd like to know how red Jasper looks anything like any type of opal.

1. Fix Rock identifier Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rock identifier: Restarting the app will resolve most errors.
2. Update the Rock identifier App. Here is how:
   1. On Android goto PlayStore » Search for "Rock identifier" » Open Rock identifier » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rock identifier » click "UPDATE".
3. Clear Rock identifier app cache: Clearing cached data will force your app to retrieve the latest data directly from Rock identifier servers.
   1. On Android, goto Settings » Apps » Select "Rock identifier" » click Storage » click "Clear Cache".
4. Check Rock identifier app permissions. If any of these permissions required to use your device's features are disenabled, Rock identifier might not work.
5. Uninstall and reinstall Rock identifier. If nothing else has worked, completely uninstall Rock identifier then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rock identifier not working

2. Fix Rock identifier Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rock identifier be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rock identifier not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rock identifier may not be able to connect to the Internet when running in the background.