Contact Jerome's Customer Service

Why should I report an Issue with Jerome's?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jerome's Furniture to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's a nice idea and if you can't picture the item in your space give it a try, but once you "place" the item, the only way to reset is to back out of the camera all together and start completely over.

2. Cart locks up often and search is not process, re-do everything.I downloaded the app in order to use the feature where you can see an item in your home.

3. I tried everything I could think of and it does not work.Friendly service, great products fair pricing.

4. Would love for this to work, being an older person who is unable to get around, it would indeed be awesome to decorate my home via this, or a similar app.

5. Your tutorial says to tap the icon in the camera but I cannot find any icon.

6. I saw no way to access the camera from the app, so I opened the camera myself, but cannot figure out how to get the image from the app to the camera.

7. Any and all help is greatly appreciated.App. & website is not user-friendly, chat box covers valuable info & other visual flaws.

8. Very frustrating when you know the dimensions and it's not showing up correctly.Does not work for me.

9. Downloaded to try the AR picture feature.

10. Doesn't work on my Nexus 7.

11. The problem is the app provides zero instructions on how to do this.

1. Fix Jerome's Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jerome's: Restarting the app will resolve most errors.
2. Update the Jerome's App. Here is how:
   1. On Android goto PlayStore » Search for "Jerome's" » Open Jerome's » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jerome's » click "UPDATE".
3. Clear Jerome's app cache: Clearing cached data will force your app to retrieve the latest data directly from Jerome's servers.
   1. On Android, goto Settings » Apps » Select "Jerome's" » click Storage » click "Clear Cache".
4. Check Jerome's app permissions. If any of these permissions required to use your device's features are disenabled, Jerome's might not work.
5. Uninstall and reinstall Jerome's. If nothing else has worked, completely uninstall Jerome's then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jerome's not working

2. Fix Jerome's Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jerome's be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jerome's not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jerome's may not be able to connect to the Internet when running in the background.