Published by JLR - Jaguar

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  2. Pulling issues faced by users like you is a good way to draw attention of JLR - Jaguar to your problem using the strength of crowds.
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About Jaguar Route Planner

1. Account can be registered from either your Jaguar’s navigation settings or jaguar. here. com. • As we systematically introduce InControl, specific features, options and its availability remain market dependent.

2. To be used in conjunction with Jaguar vehicles which are fitted with the next-generation infotainment system, InControl Touch Pro, the Jaguar Route Planner App allows you to navigate from door to door.

3. Once you've finished your in-car journey, navigation is then handed back to your smartphone, which provides any final public transport and pedestrian directions to your final destination.

4. You will then be able to access these saved locations from the in-car navigation system at a later date. • Requires InControl Navigation Account to sign-in.

5. The smartphone app will then automatically sync with your Jaguar's navigation system using the Cloud so your car will be ready to take over navigating soon after you get in.

6. In addition the Route Planner app also allows you to pre-plan trips and holidays by searching for places of interest or restaurants and saving them as favourites from your smartphone.

7. Before setting out from your home, set your destination from your smartphone and you’ll be directed to your Jaguar as the app detects your vehicle's location.

8. This app requires that your vehicle be fitted with its relevant connectivity package as well as a Micro SIM card with a suitable data contract.

9. Continued use of GPS running in the background can dramatically decrease battery life.

Jaguar Route Planner Customer Insights

1. New version is still useless, says you arrived as soon as you set a destination, don't they do any testing?? Absolute junk! Doesn't work on Android 10, it is in desperate need of a revamp! Not what you expect from Jaguar.

2. Used to work, if a bit clunky, but still far easier to search using another app and just type the postcode into the car.Updated review after Android 11 update..... The app is still useless, won't load, buy a different car with some decent software developers.

3. Unable to find any points on the map; thus, as a Route Planner, it has no functionality and just takes up memory on my Android version 10 phone.

4. I'm in spain and wan to travel 20 miles up the coast, Route planner plans a route back to the UK and back to the new destination.

5. The only major fault with Route Planner is its limited points of interest (POI) database.

6. Every time I tried to set as destination it returns a message saying that 'There is no route that includes those waypoints.

7. Get Waze instead (or any other map program)Jaguar Route Planner is a very good app and I regularly use it to send destinations to my car.

8. This app allows you to plan your trip over a cup of coffee and it syncs directly with the car, taking away the hassle of planning it in the car when you actual want to be on your way.Always describes the car as in the wrong place, then won't start guidance as I have to walk to my car - even when I'm in the car.

9. Worked once, now whenever I try and plan a route it insists on planning from the first place the car was parked, eg.

10. The total lack of support / news from Jaguar makes me think that heading back to BMW is the only option.Just doesn't work properly.

11. All searches now return "no results found" which is not helpful for a route planner.

Steps to Troubleshoot & Fix Jaguar Route Planner Issues

1. Fix Jaguar Route Planner Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jaguar Route Planner: Restarting the app will resolve most errors.
  2. Update the Jaguar Route Planner App. Here is how:
    1. On Android goto PlayStore » Search for "Jaguar Route Planner" » Open Jaguar Route Planner » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jaguar Route Planner » click "UPDATE".
  3. Clear Jaguar Route Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from Jaguar Route Planner servers.
    1. On Android, goto Settings » Apps » Select "Jaguar Route Planner" » click Storage » click "Clear Cache".
  4. Check Jaguar Route Planner app permissions. If any of these permissions required to use your device's features are disenabled, Jaguar Route Planner might not work.
  5. Uninstall and reinstall Jaguar Route Planner. If nothing else has worked, completely uninstall Jaguar Route Planner then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jaguar Route Planner not working


2. Fix Jaguar Route Planner Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jaguar Route Planner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jaguar Route Planner not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jaguar Route Planner may not be able to connect to the Internet when running in the background.

Reported Issues