Contact JYouPro Customer Service

Hi my smart watch was brought around Christmas and it has stopped working and is stuck on a black screen is there anything I can do?

can't pair device to phone. Bluetooth is on. Device is not seen by phone.

The app said there was an update so confirmed the update button. The page just froze and now I cannot connect the watch to my phone. Tried uninstalling and reinstalling the app but good. The watch said updating and then died. Love the watch up till this. Any help please would be much appreciated

My device is stuck on a black screen and it won’t turn on to let me reset it. I got it at Christmas so not had it for long at all is there anything I can do?

My tracker will not sync. Time and date will not correct itself

I received my watch last month, but have not been able to get it to charge for a week now.

My app will not sync to my watch. It worked when I first got the watch but now it doesn’t can you give me some advice to resolve the problem

I am unable to recover my password. I enter my email and tap on recover password but it stays stuck on loading. Could you please help me as soon as possible? Thank you for your time!

May watch quit pairing with my phone yesterday, and I can't get it to pair again.

Hi,

My watch will not sync with the app on my phone, please advise.

Is this app legit? My Watch to be working fine, but the reviews are bad, In fact, I'm not sure if heartbeat and stuff is even right.

Ik kan niet inloggen in JYOUPRO

My watch is not connecting to my phone at all and i am also having problems login to the app. How do i reset my password or what should i do

Having issue...can not check or get update on my jyoupro..tried today but no good..please help

My daughter’s JYouPro has stopped working. When you put it on the charger is just keeps buzzing and doesn’t charge. I have tried factory reset and it won’t bring up the settings. Please help.

My JYouPro will no longer charge, I have tried on the laptop and charger outlet . It seems to be dead

I want speak to someone about if there is any charges to this app as l only want to correct the time on the watch without any extra charges associated with this issue

i am trying to sync my fitness device but its not syncing

I keep getting the notification “ Bluetooth is not turned on, please turn on Bluetooth first” can you please help with this issue? Kind regards

I can't login to my smart watch because I can't find out what website to go create an account.

I would like to know how to operate the sleep tracking via the phone and app. This is,not at all well explained

My iPhone died, new phone, downloaded app again and it will not find bracelet. Wont reset registration, says failed. Have tried for an hour this morning. Turned off bluetooth, turned back on multiple times. Still wont find it. Not sure what to do next.

How to synchronize the smart watch with my iPhone? Sometimes it works and sometimes it doesn't. It is not consistent.

App will not let me login-i have tried to reset it 3 times.

My watch won't sync with app on Galaxy S9. Tried everything I could find

my device disconnected but it won’t connect again.

My watch stopped synchronizing. I can’t see my history or data on my phone. Blue tooth is still connected. It’s not working like before.

Er blijven berichten staan opmijn YD8-FC62. Ik kan ze niet verwijderen. Ook niet als ik alles terugzet naar fabrieksinstellingen
Kunt u mij vertellen hoe ik dat verwijderen?

I received this tracker and I followed all directions
It will not will not bind. The code Y9-3A21 shows up not YM5-5827
Unless u can help
I will have no choice but to return it. TX Lynda

Hi i got my son a kids watch but it won't let me Connect to Bluetooth? I've scanned for devices on the app but it's just not picking the watch up...

My watch won’t sync, and when I check with device, it says it is not connected. How do I connect my watch?

I want to cancel my Subscription

How do I delete messages on wristwatch?

I have had my Smart Band using JYouPro for several months and it has worked very effectively. Recently the sync only advances to 25% and hangs. I have powered off the Smart Band, reset the Bluetooth link, and restarted the app. It gets to 25% and stops. How can I fix this.

I have a smart band Ft803fr v1.1.5. It will not pair anymore to my apple phone. Can you please advise ASAP

My wrist band broke in two pieces can I replace the band!

The device remain paired for two days when it was first received on 02/24/2021. Since this time it will not re-pair with the cell phone

Screen won't turn on but there is a flashing green screen. The screen worked for a few minutes and then went black .

Bluetooth doesn’t work anymore and showing wrong time and date.

I purchased 2 fitnes trackers this month. They were working great but one stopped working properly a few days ago. The screen is lighting up in the background but I cant see anything. How do I get it replaced?

This is my second contact - please respond... I have a Model Y:1 that has stopped charging. When I plug it in, there is no connection response. Is the battery replaceable ? Originally sent Saturday, February 13, 2021 11:56 PM

Lost connection between app and watch and cant reconnect.

Why do I have a message that congratulates me and is banned from using the application, the materials belong to me and I put the price that I see suitable for me

There are users who cheat and theft, and their account is still working when no one stops them, but I will escalate my complaints to a case in court for violating your personal rights.

My band and app on my phone have stopped talking to each other. The phone will no longer sync my data and my device is now showing the wrong time and date. I first noticed this on Sunday 15 February. I have tried several times to unbind and bind the device using bluetooth but this has not corrected the problem. I see someone else has a similar problem. Can we have a response / information on how to fix this please.

I love this app. For the past 2 days the load symbol is fluttering and although the bracelet is showing steps it does not translate to the app on my phone. I have reinstalled the app; rebound the connection. Please advise

I have a Model Y:1 that has stopped charging. When I plug it in, there is no connection response. Is the battery replaceable ?

My JYOUPRO will not sync. I tried to log in and I get log in failed. I requested a new password and this did not work/

I updated my watch now it won’t hold the charge. Firmware version 000B000V129. Can you help

lock watch face.... ie display

won't sync with phone or ipad anymore. It keeps saying it is not connected. I deleted app and put it back on. had bluetooth on and it still won't recognize it

Phone will not connect to fitness tracker the phone has Android 9 it has connected to Bluetooth message reads This Feature is not available on this device

Not able to bluetooth watch to andriod phone. Not able to reset time n date. Instructioms are not user friendly. Please advise with suggestions!!!

Won't synchronize, count steps, change to sleep mode, correct time, inactivity reminder, set alarms.

No synchronisation with my iphone 8.

Issues with Ekg reading.
Keeps stating poor contact
Unable to get accurate Ekg reading
Please advise.

Ugh! I had typed up my message, then clicked send feedback, where it took me to a register page. I registered and then my message was gone!
Yesterday I charged and was able to link 2 different YoYoFit fitness tracers to my phone without issues (one at a time). Now today, neither is linked to the phone. I have gone into the "device" page and clicked "scan for device" and it does not find either device (even though they were both 3-5 feet from the phone. Please advise.

your app is awesome. this is more a feature request. i usually sleep two or three times a day, your app only records one sleep session, do you think you could add more than one sleep session? app version jyoupro v2.7.3 (20201110) device f29-2b98

How long does it take to charge?

Unable to login to my jyoupro.correct address and password. Keep getting login failed?

Why is my phone going off every half hour saying enter?

How do I create an account to log into the JYouPro application on my Android phone? I have a Jtech Rush smart bracelet.

Unable to register, no error message just spins and timesout after about 1 to 2 minutes and goes back to the register page.

Every time I log in the app said error.

I got a watch for Christmas. I downloaded and installed your jyoypro app. When I try to register the app, I put in all my information and nothing happens. I deleted it and installed it again. Still the same problem. Can u please help me

I have recently purchased a JYouPro, I have downloaded app, bluetooth is on and showing paired however it's not syncing, time and date are still incorrect on watch, what do I do to correct this?

Hi,
I just purchased a steps watch that pairs with the JYoupro app, but the app won't let me register. I keep getting a message that says "Registration failed"

The watch blue tooth is not turned on. I cannot synch with app and I cannot find a way to turn it on.

How do I delete SMS messages from the smart watch ?

I accidentally reset the date and time on my fitness watch and don't know how to set it back to the correct date and time. Can you please help me with this?

I cannot pair the fitbit with the app. There seem to be no detailed instructions available anywhere. What instructions I can find are in such poor English they make no sense. I bought this from Amazon but am very disappointed.

Can you get me last location of my watch

When I was scanning for device no device can up, I turn on my blue tooth, turned on my location and did all of requirements and still the same issue

How can i create an account for the jyoupro app

Bluetooth not working with app

how do I change time from military to regular time

dsew321

Ca. alle 15 Min. plobt die App auf mit dem Hinweis "eingeben", Was soll eigegeben werden?

Anmeldung nicht möglich. Hinweis: "Anmeldung fehlgeschlagen"

The bracelet won’t sync with the app. The app says the bracelet is disconnected. How do I connect the bracelet again.

I cannot connect my watch to my phone

The app will not let me register

want to change the time on my jyoupro. please help.

Hello,
how to connect with the Youpro app;because I want to register: nothing to do

I installed and use JYOUPRO for some months, recently, probably after an update, I canot use it anymore. I open the APK and my phone is forced ti account settig without any instruction of what I have to do or set. It there available a user guide to guide me during installation and use?
Thanks

My smart tracker braclet won't turn on

I cant get the app to work. It says are every time I try to register

I forgot I don’t have the pro, just the basic watch band.

I have several questions about my new watch. How to use the swimming option? After starting it, it shuts itself off. Then logs it all as steps?

I also want to fix the clock font size.
& the 24 hr log in the sleep function..
To name A FEW.
RSVP 907 347 6057, Call or text..
Or jbikes2wk@redacted

No email confirmation arrived.

I need help with the swimming function of my new watch. I have started it 4-5 times, but it turns itself off while I swim. It then registers the activity as steps. Please advise HOW TO USE IT PROPERLY. I assume untill there is "swimming data" registered the app can't show you anything... Very frustrating. Please help. 907 347 6057 to call or text. Or email.